What are the responsibilities and job description for the Sales Support Specialist position at Trenton Systems?
Description
Position Summary
Part of the Inside Sales Team, the Sales Support Specialist assists the Sales Team by providing data entry into the company’s ERP software to support client purchase orders and repairs. Internally, they are the conduit between sales and production. Externally, they primarily interact directly with client procurement.
Essential Duties & Responsibilities
- Data entry into ERP system
- Client communication via email or phone for purposes of taking or tracking orders / repairs
- Add & maintain client / program information in HubSpot CRM
- Coordinate & communicate between Sales & other departments (Production, Quality, Accounting, etc.) within Trenton Systems in support of orders & repairs
- Attend meetings in support of customer orders & repairs
- Provide reports in support of customer orders & repairs for Trenton Systems leadership or Account Managers
- Maintaining digital files for orders & repairs.
- Reports to Director of Inside Sales
PM21
Requirements
Required
- High School Diploma / GED equivalent
- Previous customer service and / or data entry
- Excellent communication skills – written & verbal
- Application experience with Word, Excel, Outlook
- Accuracy & attention to detail
- Multi-tasking
- Organization & time management
- Customer Service
- Ability to work independently
- Discretion w/ confidential data
Desired
- Bachelor’s Degree
- 2-3 years Administrative or Data Entry in B2B environment
- Global Shop ERP or other ERP software
- Hubspot or other CRM software
- Familiarity with contract documents such as Sales Agreements, NDAs, Intellectual Property Management, etc.
- High level technical understanding of computer hardware
