Customer Service Representative

Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring a positive experience for every client. The ideal candidate will possess strong communication skills and a passion for helping others.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information about products and services to assist customers effectively.
• Handle customer complaints with empathy and professionalism, working towards resolution.
• Perform data entry tasks to maintain accurate customer records and interactions.
• Process transactions, including cash handling, while ensuring accuracy and compliance with company policies.
• Conduct outbound calling as needed to follow up on customer inquiries or feedback.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay updated on product knowledge and company policies to provide informed assistance.

Qualifications

• Previous experience in a customer service role.
• Excellent verbal and written communication skills in English; bilingual is plus.
• Strong data entry skills with attention to detail.
• Ability to handle cash transactions accurately.
• Proficient typing skills to manage communication efficiently.
• A positive attitude with a strong desire to help customers succeed.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Lubbock, TX 79410 (Preferred)

Work Location: In person