What are the responsibilities and job description for the Auto Insurance Claims Adjuster Trainees position at Trexis Insurance?
Benefits:
Trexis Insurance is currently looking for skilled individuals to train as an Inside Adjuster for our claims department This is a full-time position, working in our office in Phoenix, AZ. The Insurance Adjuster Trainee is responsible for investigations into minor single- and multi- car auto accidents to determine liability; maintains a good working relationship with policy holders while establishing credibility for the company through the quality of work and thoroughness of the investigations; sets customer expectations, communicates timelines for investigation and explains applicable laws and coverages; takes recorded statements, resolves loss of use issues, makes payments to appropriate parties and negotiates settlements.
Essential Responsibilities
Competitive compensation with a potential bonus based on company and employee performance along with a full benefits program.
- Flexible Spending Account
- Life Insurance
- 401(k)
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Trexis Insurance is currently looking for skilled individuals to train as an Inside Adjuster for our claims department This is a full-time position, working in our office in Phoenix, AZ. The Insurance Adjuster Trainee is responsible for investigations into minor single- and multi- car auto accidents to determine liability; maintains a good working relationship with policy holders while establishing credibility for the company through the quality of work and thoroughness of the investigations; sets customer expectations, communicates timelines for investigation and explains applicable laws and coverages; takes recorded statements, resolves loss of use issues, makes payments to appropriate parties and negotiates settlements.
Essential Responsibilities
- Interpret personal auto policy language and analyzes liability for the appropriate jurisdictions
- Document a claim file with notes, evaluations and decision-making process
- Secure detailed factual recorded statements from insured’s, claimant’s and witnesses.
- Maintain adequate loss reserves
- Achieve initial contact standards
- Develop and maintain effective working relationships with automotive repair facilities, police authorities and independent appraisal firms
- Monitor rental vehicle usage
- Manage diaries in such a manner as to accomplish timely claims resolution
- Appropriately recognize and assign claims to the SIU
- Meet or exceed file quality standards
- Handle Total Losses to completion
- Exceed customer’s expectations
- High School Diploma required. College degree is preferred.
- Experience in an insurance or customer service field is a plus.
- Communicate effectively and professionally in writing, by telephone or in person.
- Must make independent claims handling decisions on assigned claims
- Unwavering business ethics is a must
- Must be detail oriented, have good organizational skills and be able to multi-task in order to complete work within the 40 hour work week
- Consistent attention to detail and data resolution
- Strong ability to reason, negotiate and problem solve
- Must be able to foster and maintain positive internal and external customer service relationships
- Strong proficiency in Microsoft Office products, keyboarding and data entry skills
Competitive compensation with a potential bonus based on company and employee performance along with a full benefits program.
