IT Operations Assistant

Tri-City Group is seeking a dedicated IT Operations Assistant to join our team in Cedar Rapids, IA. This position will be acting as a versatile resource for various technology-related tasks and operational support. This is not a traditional IT role but rather a position focused on assisting with technology implementation, electronics, and workflow coordination. Comfort with technology and electronics is a must, and prior technical experience is highly valued. The ideal candidate will be a quick learner, highly organized, and adaptable to the needs of the department. Occasional travel may be required to assist the Technology Manager on-site at job sites and other CST locations.

Key Responsibilities

General Assistance

• Assist with IT equipment organization, setup, maintenance, and replacement.
• Perform basic troubleshooting and maintenance for electronics and technology as directed.
• Help track IT inventory, licenses, and compliance documentation.

User Support

• Aid in onboarding new employees, including account and device setup.
• Monitor IT support ticket submissions and assist with organizing and escalating unresolved issues.

Project Coordination

• Support the Technology Manager with on-site network setups and equipment deployments.
• Maintain accurate and up-to-date technology records.
• Coordinate with Site Technology Specialists to address on-site technical needs, including setting up and troubleshooting equipment.

Training Content Support

• Assist in creating, editing, and managing training materials (e.g., videos, guides) for CST team members.
• Ensure that training resources are current and accessible across CST platforms.

Operational Support

• Identify opportunities for improving workflows and operational processes.
• Ensure compliance with IT policies and security protocols.
• Provide feedback and insights to the Technology Manager to support strategy development.

Qualifications

Experience:

• 1–2 years in a support, administrative, or hands-on role working with electronics or technology.
• Familiarity with tools such as Microsoft 365, Smartsheet, and Procore is highly beneficial.
• Basic understanding of network equipment, devices, and electronics is a strong plus.
• Video editing experience is advantageous but not required.

Skills:

• Comfort with technology and electronics is a must.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Problem-solving mindset and eagerness to learn new skills.
• Ability to set up and troubleshoot basic hardware and software systems.

Core Values

The ideal candidate will embody CST's core values:

• A Welcoming Place for Everyone
• Advancing the Industry
• Transparency
• Work Hard Together
• Be Humble

Work Environment

• Primarily a remote role with occasional travel to assist the IT Manager on-site.
• Collaboration with project teams and coordination across departments.
• Hands-on, dynamic tasks with a focus on providing operational and technical support.

Benefits

• Competitive salary
• Professional development opportunities
• Collaborative and supportive work environment

About Our Organization

At CST, we are committed to advancing the construction industry through technology and innovation. The IT Operations Assistant will play a key role in ensuring reliable technology and operational support, empowering teams to deliver quality and efficiency on every job site.

Become a part of our forward-thinking team at Tri-City Group where we blend construction expertise with cutting-edge technology. All offers are contingent on the successful completion of a pre-employment drug screen. We are an Equal Opportunity Employer.