What are the responsibilities and job description for the IT Operations Assistant position at Tri-City Group?
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Tri-City Group is seeking a dedicated IT Operations Assistant to join our team in Des Moines, IA. This position will be acting as a versatile resource for various technology-related tasks and operational support. This is not a traditional IT role but rather a position focused on assisting with technology implementation, electronics, and workflow coordination. Comfort with technology and electronics is a must, and prior technical experience is highly valued. The ideal candidate will be a quick learner, highly organized, and adaptable to the needs of the department. Occasional travel may be required to assist the Technology Manager on-site at job sites and other CST locations.
Key Responsibilities
General Assistance
Experience:
The Ideal Candidate Will Embody CST's Core Values
At CST, we are committed to advancing the construction industry through technology and innovation. The IT Operations Assistant will play a key role in ensuring reliable technology and operational support, empowering teams to deliver quality and efficiency on every job site.
Become a part of our forward-thinking team at Tri-City Group where we blend construction expertise with cutting-edge technology. All offers are contingent on the successful completion of a pre-employment drug screen. We are an Equal Opportunity Employer.
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: 515-288-7181
Email: Apply@tricityelectric.com
Equal Opportunity Employer, including disabled and veterans.
If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, click HERE
If you want to view the Pay Transparency Policy Statement, please click the link: English
Share
Tweet
Share
Tri-City Group is seeking a dedicated IT Operations Assistant to join our team in Des Moines, IA. This position will be acting as a versatile resource for various technology-related tasks and operational support. This is not a traditional IT role but rather a position focused on assisting with technology implementation, electronics, and workflow coordination. Comfort with technology and electronics is a must, and prior technical experience is highly valued. The ideal candidate will be a quick learner, highly organized, and adaptable to the needs of the department. Occasional travel may be required to assist the Technology Manager on-site at job sites and other CST locations.
Key Responsibilities
General Assistance
- Assist with IT equipment organization, setup, maintenance, and replacement.
- Perform basic troubleshooting and maintenance for electronics and technology as directed.
- Help track IT inventory, licenses, and compliance documentation.
- Aid in onboarding new employees, including account and device setup.
- Monitor IT support ticket submissions and assist with organizing and escalating unresolved issues.
- Support the Technology Manager with on-site network setups and equipment deployments.
- Maintain accurate and up-to-date technology records.
- Coordinate with Site Technology Specialists to address on-site technical needs, including setting up and troubleshooting equipment.
- Assist in creating, editing, and managing training materials (e.g., videos, guides) for CST team members.
- Ensure that training resources are current and accessible across CST platforms.
- Identify opportunities for improving workflows and operational processes.
- Ensure compliance with IT policies and security protocols.
- Provide feedback and insights to the Technology Manager to support strategy development.
Experience:
- 1–2 years in a support, administrative, or hands-on role working with electronics or technology.
- Familiarity with tools such as Microsoft 365, Smartsheet, and Procore is highly beneficial.
- Basic understanding of network equipment, devices, and electronics is a strong plus.
- Video editing experience is advantageous but not required.
- Comfort with technology and electronics is a must.
- Excellent organizational and time-management skills.
- Strong written and verbal communication abilities.
- Problem-solving mindset and eagerness to learn new skills.
- Ability to set up and troubleshoot basic hardware and software systems.
The Ideal Candidate Will Embody CST's Core Values
- A Welcoming Place for Everyone
- Advancing the Industry
- Transparency
- Work Hard Together
- Be Humble
- Primarily a remote role with occasional travel to assist the IT Manager on-site.
- Collaboration with project teams and coordination across departments.
- Hands-on, dynamic tasks with a focus on providing operational and technical support.
- Competitive salary
- Professional development opportunities
- Collaborative and supportive work environment
At CST, we are committed to advancing the construction industry through technology and innovation. The IT Operations Assistant will play a key role in ensuring reliable technology and operational support, empowering teams to deliver quality and efficiency on every job site.
Become a part of our forward-thinking team at Tri-City Group where we blend construction expertise with cutting-edge technology. All offers are contingent on the successful completion of a pre-employment drug screen. We are an Equal Opportunity Employer.
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: 515-288-7181
Email: Apply@tricityelectric.com
Equal Opportunity Employer, including disabled and veterans.
If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, click HERE
If you want to view the Pay Transparency Policy Statement, please click the link: English
