Deposit Operations - Help Desk Representative

Overview

Invest In You! Tri City National Bank is not just a bank; it's your community banking partner, deeply committed to prioritizing customers, building strong relationships, and fostering a sense of belonging. Our team-oriented environment offers exceptional opportunities for personal and professional growth, celebrating success, and providing excellent benefits along the way. We believe in unparalleled customer service and the right banking solutions to help fulfill financial dreams and contribute to community growth.

We are seeking a Deposit Help Desk Representative to provide knowledgeable, timely support for internal customers with deposit operations, policies, and procedures.

Compensation: $20.00 - $28.00 per hour depending on experience. 

This role is located in-office at our operations center in West Allis, WI.

Responsibilities

• Build trust and maintain collaborative relationships with Deposit Operations, Loan Operations, Fraud, BSA, and Retail teams.  
• Respond promptly to internal inquiries regarding deposit operations policies, procedures, and processes.  
• Research, resolve, and complete internal customer requests, including escalated situations.  
• Maintain up-to-date knowledge of the Bank’s products, services, policies, and federal regulations.  
• Investigate and troubleshoot technical issues related to FIS Online Banking and other banking systems.  
• Assist with customer maintenance and updates through reporting and review.  
• Support training efforts for new programs, software, and operational functionality.  
• Serve as a lead resource for complex and challenging requests, ensuring timely and effective solutions.  
• Perform additional duties as assigned to support internal teams.  

Qualifications

• 2 years of experience in retail banking, bank operations, or a call center environment.  
• Advanced technical and troubleshooting skills with online banking systems and account maintenance.  
• Strong decision-making, problem-solving, and judgment skills.  
• Excellent verbal, written, and listening communication abilities.  
• Detail-oriented with strong organizational and time management skills.  
• Demonstrated ability to train and mentor others on new concepts, programs, and technology.  
• Ability to work collaboratively across all levels of the organization. 

Why Join Us: 

• Community Impact: Be part of a local bank deeply rooted in community values, contributing to the growth and prosperity of our neighborhoods.
• Innovation: Embrace a dynamic and evolving work environment that encourages fresh perspectives and continuous learning.
• Career Growth: Unlock future opportunities for personal and professional development as you navigate through our Pathways for Success.
• Celebration of Success: Join a team that values and celebrates individual and collective achievements.
• Work Life Balance: No early mornings or late nights, enjoy a predictable schedule with major holidays off.
• Great Employee Benefits that start on the 1st of the month after your hire date!
• Part-Time:
• 401(k) with company match* 
• Up to 20 hours of paid vacation after 3 months
• Full-Time:
• 401(k) with company match*
• Tuition reimbursement
• Medical, dental, and vision coverage
• Paid vacation and more!

Equal Opportunity Employer/Veterans/Disabled 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  

Reasonable Accommodation

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at 414-761-1610 or hr2@tcnb.com

(**Must be 21 to enroll in 401(k), and must work an average of 20 hours per week in order to be eligible for paid vacation.)

Salary : $20 - $28