What are the responsibilities and job description for the COVID Agency Intake Specialist position at Tri-County Community Action Agency?
Pay Range: $16.00 - $19.00 an hour
Who We Are:
Tri-County Community Action Agency, Inc. (TCCAA) is a non-profit 501(c)(3) organization dedicated for over 50 years to making a positive difference in the lives of those experiencing hardships. The agency consists of multiple programs that are created to empower people in Halifax, Charlotte and Mecklenburg Counties of Southside Virginia. Through collaborative efforts, engaged staff and partnerships, Tri-County is able to further our mission to eliminate the violence of poverty through advocacy, empowerment and self-sufficiency.
What We Are Looking For:
The COVID Agency Intake Specialist will assist clients in Charlotte County with resources and information pertaining to COVID vaccines, locations where COVID vaccine services can be obtained, and provide COVID resources to answer any questions clients may have.
What You Will Do:
- Conduct intake interviews.
- Oversee the use of the kiosk.
- Provide client centered, motivational and non-judgmental interview techniques.
- Ability to use critical thinking skills and work independently.
- Answer and screen telephone inquiries and emails from prospective clients.
- Collect data and other information from new clients to enter in the database system.
- Processes paperwork for new clients efficiently and in accordance with protocols.
- Submit information to the various programs to assist with aiding the client.
- Determine baseline eligibility for multiple programs.
- Plan events for Charlotte County.
- Performs other duties as assigned.
What We Are Seeking:
- High School diploma/GED or BA in Human Service field, preferred.
- Minimum of two years of relevant experience.
- Knowledge of the various programs offered by the agency.
- Excellent customer service skills.
- Proficiency in Microsoft Office applications strongly required.
- Strong written and verbal communication skills.
- Excellent data entry skills.
- Must demonstrate a high level of professionalism.
- Must be able to multi-task and pay close attention to detail.
- Must be able to pass criminal background check.
What We Offer:
- Bi-weekly Pay
Salary : $16 - $19
