What are the responsibilities and job description for the Client Service Representative 1 position at Tri-County Veterinary Clinic?
About Us:
At Tri County Veterinary Clinic, we’re passionate about animals and dedicated to providing compassionate, high-quality veterinary care. We treat every pet like family and are looking for a friendly, reliable, and detail-oriented Customer Service Representative (CSR) to be the first smiling face our clients see and the helpful voice they hear.
Job Overview:
The Customer Service Representative is a key member of our team, responsible for creating a positive experience for both clients and their pets. You’ll support our veterinary staff by managing appointments, handling phone inquiries, processing payments, and maintaining a clean, welcoming reception area.
Responsibilities:
- Greet clients and patients warmly upon arrival
- Answer phones, schedule appointments, and triage client concerns
- Manage check-in and check-out processes for appointments
- Accurately maintain client records and update information
- Process payments and handle billing inquiries
- Communicate clearly with clients about services, procedures, and follow-up care
- Maintain a clean and organized front desk and waiting area
- Assist with other administrative tasks as needed
Qualifications:
- High school diploma or equivalent required
- Previous experience in customer service, receptionist, or veterinary/medical office setting preferred
- Friendly, calm, and compassionate demeanor — especially during busy or emotional moments
- Strong communication and organizational skills
- Ability to multi-task and work efficiently in a fast-paced environment
- Strong computer skills and comfort learning several software systems
