What are the responsibilities and job description for the Help desk Analyst position at Tri-Force Consulting Services, Inc.?
Title : Help desk Analyst
Client : Virginia State Police
Location : Chesterfield VA
Duration : 12 Months
Job description :
The Help Desk Analyst 4 is responsible for assisting and providing technical support for LiveScan agencies statewide to answer questions from agencies and IT suppliers about the LiveScan onboarding process to answer and track incoming calls and email requests for technology assistance related to purchasing new equipment and upgrading existing equipment to answer questions related to establishing network connectivity from agency LiveScans to LiveScan cloud hosts to create / maintain computer software / hardware inventories; to prepare and coordinate the completion of agency MOUs to generate help desk tickets and forward service requests to IT suppliers to monitor open tickets and provide status updates to users. Performs other duties as assigned. The person selected for this position will work fulltime onsite at Virginia State Police Headquarters.
Skills :
Advanced computer skills are required particularly related personal computers PC peripherals and network Help Desk support services that align with the responsibilities summarized in the Job Description. In addition strong candidates will have expertise related to troubleshooting computer software / hardware problems; advanced customer relations skills; good verbal and written communication skills; ability to control and manage several projects simultaneously; working knowledge of MS Word MS Excel and MS outlook; and strong analytical and decisionmaking skills.
If you are : bright motivated skilled a differencemaker able to get things done work with minimum direction enthusiastic a thinker able to juggle and multitask communicate effectively and lead then we would like to hear from you. We need exceptionally capable people for this role for our client so get back to us and tell us why you think you are a fit."
About Us :
Since 2000 TriForce Consulting Services has been an MBE / SDB certified IT consulting firm in the Philadelphia region. TriForce specializes in IT staffing software development (web and mobile apps) systems integration data analytics system automation cybersecurity and cloud technology solutions for government and commercial clients. TriForce works with clients to overcome obstacles such as increasing productivity increasing efficiencies through automation and lowering costs. Our clients benefit from our three distinguishing core values : integrity diligence and technological excellence. TriForce is a sixtime winner among the fastestgrowing companies in Philadelphia and a fourtime winner on the Inc. 5000 list of the nations fastestgrowing companies.
Skills : Advanced computer skills are required, particularly related personal computers, PC peripherals and network Help Desk support services that align with the responsibilities summarized in the Job Description. In addition, strong candidates will have expertise related to troubleshooting computer software / hardware problems; advanced customer relations skills; good verbal and written communication skills; ability to control and manage several projects simultaneously; working knowledge of MS Word, MS Excel, and MS outlook; and strong analytical and decision-making skills.
Education
Any degree related to computers.
