Manager IT Infrastructure

Job Description

Responsible for oversight and management of teams supporting the organization’s technology infrastructure. This includes, but is not limited to, infrastructure operational management, cybersecurity, monitoring, and resiliency of virtual infrastructure, cloud environments, and data systems. This role ensures high availability, performance, and compliance of the virtual network layer, data infrastructure, asset baselining, backups, access provisioning, and disaster recovery. Actively engages with team to ensure operational excellence while focusing on enhancing the resilience, maturity, scalability, and capabilities of the organization’s infrastructure. Collaborates with cybersecurity and other technology teams to meet regulatory compliance. The role balances strategic oversight with hands-on leadership, driving innovation, optimizing performance, and fostering a culture of continuous improvement. This role is pivotal in aligning infrastructure operations with organizational goals, ensuring long-term success, resilience, and growth.

Tri-State recognizes the value of a highly-engaged and committed workforce and provides an excellent benefits program that includes:

Medical Insurance, Dental Insurance, Vision Insurance Health Savings Account (HSA), Flexible Spending Accounts (FSA), Tuition Reimbursement, Flexible Work Schedules including compressed work week and telecommuting opportunities to work remotely up to 50%, Life Insurance, 401K, Long Term Disability (LTD), Short Term Disability (STD), Employee Assistant Program (EAP) and Paid Leave Benefits.

Manager IT Infrastructure

Hiring Salary Range: $131,000-$170,000

Actual compensation offer to candidate may vary outside of the posted hiring salary range based upon work experience, education, and/or skill level.

Responsibilities

• Lead by example, working closely with infrastructure teams to guide day-to-day operations and strategic initiatives. Provide hands-on support where necessary to ensure critical issues are addressed and resolved efficiently.
• Manage and configure virtual networks, software-defined networking (SDN), and cloud connectivity to ensure seamless operations across hybrid environments.
• Maintain and optimize infrastructure monitoring, logging, and alerting systems to proactively detect and resolve performance issues.
• Ensure effective information technology (IT) change management processes, asset tracking, and baseline documentation to maintain compliance and operational consistency.
• Actively participate in troubleshooting major incidents and complex technical issues, helping teams identify root causes and drive resolutions.
• Lead initiatives to assess and improve the maturity of infrastructure services, implementing frameworks, tools, and metrics to measure performance and service quality.
• Implement and advocate for continuous improvement programs, challenging the status quo and encouraging teams to experiment with new technologies and methodologies.
• Engage in hands-on collaboration with vendors and service providers, ensuring that solutions meet organizational requirements and performance expectations.
• Stay abreast of industry trends and technological advancements, using knowledge to lead teams in evolving the infrastructure in ways that directly support organizational growth and innovation.
• Develop, test, and maintain disaster recovery and business continuity plans, including regular Disaster Recovery drills and validation exercises.
• Actively collaborate with teams to enhance the resilience of infrastructure systems, identifying and mitigating risks that could impact service availability or recovery times.
• Collaborate with cybersecurity teams to implement security measures that protect against unauthorized access, cyber threats, and data breaches.
• Ensure compliance with industry regulations, such as North American Electric Reliability Corporation (NERC) Critical Infrastructure Protection (CIP) and maintain up-to-date knowledge of relevant standards and best practices.
• Maintain comprehensive documentation of system configurations, processes, and procedures.
• Prepare status reports and keep management, client and other stakeholders informed of project status and related issues.
• Maintain compliance with all company policies and procedures and attain knowledge and remain knowledgeable of regulations, laws, standards, and best practices applicable to functional area.
• Because Tri-State has an obligation to provide continuous, reliable electric service to its customers, the ability to work overtime at any time of the day or week is considered an essential function of the job.
  
  

Other Duties/Responsibilities

• Perform other related duties as assigned.
  
  

Qualifications

Education and Training:

• Bachelor’s degree in computer science, mathematics, engineering, or a related field.
• An MS, MBA, or related advanced degree desired.
  
  

Skills

• Exceptional leadership and team management skills, with a track record of building and developing high-performance teams.
• Hands-on leadership skills with the ability to provide both strategic direction and tactical support to teams.
• Excellent problem-solving and critical-thinking abilities, with a strong focus on operational efficiency and performance optimization.
• Excellent communication and collaboration skills, with the ability to effectively engage with both technical teams and business stakeholders.
• Advanced project management abilities, with a focus on hands-on involvement in key projects and initiatives.
• Strong financial acumen, with experience in budgeting and cost management for large infrastructure projects.
• High attention to detail and commitment to service excellence and continuous improvement.
  
  

Other

• Willingness to travel as required for training and meetings throughout service territory.
• Must be able to perform all essential functions of the job.
  
  

About Us

Tri-State is a wholesale power supply cooperative, operating on a not-for-profit basis, with 44 members, including 41 utility electric distribution cooperative and public power district members in four states: Colorado, Nebraska, New Mexico and Wyoming. Together with its members, Tri-State delivers reliable, affordable and responsible power and energy services to more than a million electricity consumers across nearly 200,000 square miles of the West.

Tri-State was founded in 1952 by its member systems to provide a reliable, cost-based supply of electricity. Headquartered in Westminster, Colo., approximately 1,200 people are employed by Tri-State across five states.

Tri-State's electricity is generated from coal, natural gas and hydropower, with a rapidly increasing supply generated from wind and solar. Tri-State delivers power to its members through a transmission system that includes substation facilities, telecommunications sites and over 5,700 miles of high voltage transmission lines. Tri-State's transformative Responsible Energy Plan is reducing emissions, increasing renewable resources, developing new energy services and delivering more flexibility for its members.

Job Identification: 355

Job Category: Information Technology

Posting Date: 2025-03-10T16:30:45 00:00

Job Schedule: Full time

Hiring Salary Range: $131,000-$170,000

Locations: 1100 W 116th Ave, Westminster, CO, 80234, US

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.