What are the responsibilities and job description for the Clinic Office Assistant position at Tri Valley Health System?
Non-exempt, FT position
General Summary:
Provides indirect patient care in the office setting. Greets and registers patients. Verifies patient demographic and insurance information and coverage, receives payments from patients and issues reports. Performs clerical duties. Meets the communication needs of the patient/family, office staff and the medical staff.
Essential Functions:
- Attention to Detail
- Registers and verifies patient demographic, employment and insurance information.
- Explains billing policies; refers patients without insurance to the billing office.
- Schedules new and return appointments.
- Maintains patient stats.
- Collects co-payments, writes receipts if necessary, maintains cash drawer, balances petty cash, makes bank deposits.
- Answers the telephone in a professional and courteous manner; takes messages; directs calls to appropriate staff members.
- Integrity
- Supports and maintains a culture of safety and quality.
- Ensures doors are locked at the end of the day.
- Cooperation
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Ensures services are provided in an effective and efficient manner when providing secretarial, clerical and administrative support.
- Stress Tolerance
- Hear and resolve complaints from customers or the public.
- Compliance
- Promotes and adheres to the provisions of the compliance program.
- Communicates the mission, ethics and goals of the facility.
- Complies with all organizational policies regarding ethical business practices.
- Promotes and adheres to the TVHS core values and Standards of Behavior.
Education and Experience:
- High school diploma or equivalent
- 1 to 5 years related work experience
