What are the responsibilities and job description for the Member Engagement Specialist (CSR) position at Tria Health?
About the Role
Member Engagement Specialist will focus on outreach to potential patients via outbound phone calls with the goal to enroll the patients into Tria’s Pharmacy Advocate program. The program is a free benefit through their employer sponsored health care plan.
Essential Duties and Responsibilities
Make outbound calls to enroll and/or educate individuals on the Pharmacy Advocate Program.
Required 150 calls per day minimum.
Enroll patients into the Pharmacy Advocate program.
125 enrollments per calendar month minimum.
Speak effectively on the phone to patients.
Commitment to the Tria Health mission statement, vision statement, values, motto, and the employee handbook.
Other duties as assigned.
Qualifications
Microsoft Office (Word, Access, Excel), Database software, E-mail, and Internet
Ability to type 40 words/minute with high degree of accuracy.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to analyze situations objectively, identify potential issues and evaluate different solutions.
Thinking outside the box to generate innovative solutions when faced with challenges.
Strong team player and willingness to work in other functional areas to cover absences or relief, and/or to equalize peak work periods or to otherwise balance the workload.
Success Factors:
Detail-orientated.
Pleasant phone voice.
Quick learner.
Good listening skills.
Ability to be empathetic.
Ability to make connections with members.
Desire to help our members.
Team player.
Self-motivated.
Education/Experience
High school diploma or equivalent and a minimum of one-year related experience and/or training.
Previous customer service experience is preferred.
Physical Demands and Work Environment
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: While performing the duties of this job, the individual is regularly required to stand, bend, kneel, sit, walk, and use hands to finger, handle, or feel objects; reach with hands and arms; talk and hear. The vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Individual must occasionally lift and/or move up to 5 pounds.
Work Environment: This job operates in a professional office environment where standard office equipment such as computer, phones, copiers, filing cabinets, and printers are utilized. The noise level in the work environment is usually minimal. Mail room noise is considered moderate periodically.
Office Hours: This position works a set 8-hour shift of 10 AM – 7 PM, Monday – Friday with a 1 hour lunch break.
Location: Tria Health is in Kansas City, MO (Crossroads area). This is not a remote position.
This job description should not be considered an all-inclusive listing of work requirements and may be changed at any time.
