What are the responsibilities and job description for the Member Engagement Coordinator position at YMCA of Greater Kansas City?
Overview
Responsible for activities that will maintain and increase membership in our centers under the guidance of the director. This leader ensures that membership inquiries are responded to appropriately and leads a culture of excellent member service.
Benefits:
- Free Y household membership
- Comprehensive health insurance (medical, dental, vision)
- Mental health resources through employee assistance program
- Y Retirement Plan
- Paid time off
OUR CULTURE:
The YMCA of Greater Kansas City’s mission and core values are brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Responsibilities
- Demonstrate consistent excellence in sales and closing techniques, prospective member engagement and follow-up for prospective members on a daily basis. Achieve daily and weekly prospecting goals.
- Conduct prospective member tours as per training and establish tour coverage on all shifts.
- Assists with the Membership, Engagement and Enrollment program to promote recruitment of new members and retention of existing members.
- Recruit, hire, train and lead Member Engagement team and volunteers to support membership sales, development and retention goals.
- Implement on-boarding process for Membership Engagement Representatives. Train associates on engagement, tour and enrollment expectations and on policies and procedures.
- Works with center teams to continually improve member and participant engagement and experience.
- Work with center team to ensure community is informed of Y’s mission, programs and events through positive public relations and relationships with area schools, civic organizations, churches, and other community partners.
- Reviews, tracks and evaluates membership and participant statistics including but not limited to phone calls, tours, sales and registrations. Creates and continually monitors systems that enable associates to successfully respond to the needs and interests of members and participants.
- Assist supervisor in ensuring operation of welcome center within budget.
- Maintain a safe & clean, well-organized welcome center, lobby, office and service area.
Qualifications
- 18 years of age or older.
- High school degree or equivalent.
- Minimum of three years’ experience in customer service, sales or marketing preferably in a membership setting.
- Experience with meeting or exceeding sales goals.
- Strong computer skills required.
- Highly organized, detail, and goal oriented.
- Excellent oral and written communications skills including public speaking.
- Ability to make independent and sound decisions in a fast paced environment.
- Proven experience in sales campaigns and/or strategies.
