What are the responsibilities and job description for the IT Support Analyst II position at Triad Financial Services, Inc.?
Triad Financial Services IT department is seeking a highly motivated and experienced Level II IT Support Specialist to join our team in our Jacksonville location. This full-time opportunity requires a candidate with strong problem-solving skills, a commitment to delivering exceptional customer service, and the ability to manage complex technical issues in a fast-paced environment. The successful candidate will exhibit a powerful sense of urgency and maintain a positive attitude to promote a desirable atmosphere.
Essential Functions
Essential Functions
- Troubleshoot and repair PCs, printers, and scanners, as well as network connectivity issues and other peripherals.
- Provide advanced support for Windows 10 and 11 operating systems, including administration and management of user accounts and permissions.
- Perform desk-side support service and remote support for end-users, including escalated issues from Level I support.
- Imaging/Re-imaging desktop and laptop machines, managing deployment, and maintaining system images.
- Software installation, configuration, troubleshooting, and updates.
- Develop and maintain technical documentation, including supported system and application procedures, processes, and knowledge base articles.
- Audio / Visual updates and repair, managing relationships with vendors for upgrades, maintenance, and support for conference rooms, auditoriums, and executive offices.
- Collaborate with Infrastructure teams for server-related items, including maintenance, troubleshooting, and project implementation.
- Keep abreast of the latest technologies, proactively identifying opportunities to improve service and recommending appropriate solutions.
- Mentor and provide guidance to Level I support team members, assisting with their professional development.
- At least 2 years of experience in IT support or a related field.
- Demonstrated ability to work well with others in a team environment.
- Advanced knowledge of computer operating systems, hardware, and software.
- Strong analytical thinking skills and knowledge of engineering science and technology.
- Excellent customer service skills and the ability to manage customer expectations.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office products (Word, Excel, Outlook, and MS Teams).
- Ability to work under pressure and meet deadlines, while maintaining a positive attitude.
- Capacity to provide exemplary customer service to both internal and external customers.
- Self-starter who can work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
- Energetic positive attitude with a strong desire to learn and be a problem solver.
- Extremely self-motivated with an ability to multi-task and prioritize tasks.
- High School diploma or GED required, associate or bachelor's degree in a related field preferred.
