JIRA Confluence Specialist

Providing exceptional solutions for our customers requires proven experience and positive results. At TRIAEM, we care and invest in our people to ensure they are prepared to deliver superior services across a wide array of mission challenges. We specialize in systems engineering & architecture, scientific & technological analysis, data management, and cyber security solutions. With over ten years of experience supporting the US Government and International Partners, we know what it takes to ask the right questions, capture the right information, and deliver timely, accurate solutions.

Caring and investing in our people means an environment where you can learn and grow while continuously being challenged. We offer industry-leading benefits and paid time off that allow you to focus on supporting our customers while maintaining the important work/life balance. If you are looking for a company that values you as an individual and welcomes your ideas, contributions, and experience, TRIAEM is the place for you!

JIRA Confluence Specialist

Location: WMA/Remote

Percentage of Travel Required: Up to 10%

Clearance: Secret

The JIRA SME is responsible for the enterprise multi-tenant Atlassian JIRA and JIRA Service Management. He/she is responsible for design, planning, and operation & maintenance of a catalog of Atlassian products, including but not limited to the following: JIRA, JIRA Service Management, Confluence, and Crowd. In scope for these responsibilities, the JIRA SME is responsible for native functionality of the products, plugin integrations, and overall interoperability of the service in our organizational structure. He/she designs, builds, and maintains complex workflows, screen schemes, permission schemes, and notification schemes with a multi-tenancy focus. The JIRA SME integrates the front-end UI with custom internally developed API based microservices.

This role is also responsible for researching and recommending plugins and testing interoperability within our development environment. The SME will apply a solid understanding of Agile principles when recommending project management methodologies (scrum, kanban, waterfall, etc). In addition, he/she:

• Collaborates with the project architect and stakeholders to identify and mitigate risks, issues, dependencies, and constraints

• Plans and facilitates requirements gathering workshops to plan Jira workflows and configurations

• Interprets and translates business requirements into product configurations leveraging Atlassian best practices

• Configures and administers Jira Software, Jira Core and Jira Service Management plus related plugins

• Designs, implements, and maintains custom workflows, global settings, users and groups, screens, dashboards, fields, permission schemes, post functions, etc., to serve as templates for Agile teams and automation workflows

• Supports/assists project admins within projects

• Manages and updates software and licenses

• Administers application instances on a day-to-day basis by setting-up and supporting projects, roles, workflows, security, and plug-ins

• Optimizes and improves process workflows and identify where functionality can be improved to meet user requirements

• Maintains a healthy application environment by periodically reviewing and modifying configurations, permissions, workflows, dashboards, integrations, and logs

• Supports the front-end UI integrations to external systems by collaborating with internal developers

• Investigates, troubleshoots and fixes issues related to Atlassian tools suite, application servers, and database servers

• Maintains an associated Confluence public pages for the purposes of knowledge management, historical system documents, communication, and wikis

Required Qualifications:

• Current DoD Secret clearance or ability to obtain one.

• Seven (7) years relevant experience or Bachelor’s degree in Computer Engineering, computer information systems or another relevant field

• Familiar with SAFe, Agile, and other JIRA methodologies and advise the customer to adhere to best practices to ensure quality of service, uptime, and security.

• Possess five (5) years of experience with Atlassian products and a minimum of 10 years’ experience in Agile methodology.

Desired Qualifications:

• Atlassian Certified Professional – Jira Administrator (ACP-JA) required, Atlassian Certified Expert Preferred.

• SAFe Program Consultant (SPC) 4.0 certification preferred

• Bachelor’s degree in Engineering, Computer Science, or other related analytical, scientific, or technical discipline preferred

• Experience with SharePoint Online/MS365 integration and/or development

  
  

TRIAEM LLC is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, sexual orientation/gender identity, religious creed, national origin, citizenship, marital status, sex, age, or genetic information. Applicants may be subject to a background investigation based on job requirements. TRIAEM Prohibits Discrimination and Harassment of Any Kind; we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at TRIAEM are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. TRIAEM will not tolerate discrimination or harassment based on any of these characteristics.