Customer Service Team Manager

Do you want to work in a fast-paced office with a small team that is focused on serving our customers? We help families say goodbye and honor their loved ones by providing excellent service to funeral homes.

Triangle Atlantic Casket Company is a growing family owned and operated distributor of caskets to funeral homes in North Carolina, South Carolina and Virginia. We are currently seeking a customer service representative manager to join our team. The perfect candidate will bring high energy and a positive outlook to work every day. They will combine excellent communication skills, a personal touch to solving problems and the enjoyment of working with people to help honor the lives of their loved ones.

We are looking for someone who is/has:

· Friendly/professional phone skills

· Has a genuine interest in assisting customers

· Maintain a highly professional and positive disposition when dealing with customer issues

· Can provide accurate product and service information to customers

· Ability to multi-task and prioritize work flow.

· Maintain customer accounts and communications

· Has the ability to define problems, collect data, establish factors and draw valid conclusions

· Must be very detail oriented

· Works closely with other team members to fulfill company objectives

· Ability to work unsupervised, to meet deadlines; to solve problems creatively with a customer-first mindset

· Adaptability and eagerness to learn

· Ability to remain calm under pressure

· Shows high level of accountability

Some responsibilities include, but not limited to:

· Manage a small team Customer Service Representatives

· Work with outside sales team to serve customers

· Work with logistics team to serve customers in just in time basis

· Answering and initiating phone calls and email conversations with customers

· Process phoned in and online orders from customers

· Creating and processing work orders for delivery to customers

· Create invoices for customers

· Mail marketing materials

· Assist with scheduling deliveries to customers in a timely manner

· Assist with managing inventory

· Deliver to customers on a rare emergency basis

· The work days are Monday-Friday 8:30am to 5:30pm

· There will be some on-call hours required on the weekend / holidays on a rotating basis after 90 days of on-the-job training.

Benefits:

Health insurance

401K with employer matching

Paid Holidays

Paid Vacations

The joy in helping people honor the lives of their loved ones.he ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities

• Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
• Establish performance benchmarks and hold team to those goals
• Resolve customer conflicts and handle escalation procedures

Qualifications

• Bachelor's degree or equivalent experience
• 3 years' of customer service
• Excellent written and verbal communication skills
• Proficiency in QuickBooks Enterprise, Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)