Medical Receptionist

Job Summary:

Our medical receptionists are the face of our practice therefore it is important to have a pleasant demeanor and make eye contact when patients enter the door. You should have the ability to answer the phones in a professional manner, and be able to multitask. You must be detail-oriented, and a hard worker.

Responsibilities and Duties:

1. Answer multi-line telephone system, take accurate messages, screen and direct telephone calls to the appropriate person in an efficient manner.

2. Courteous greetings and identify patients and visitors as they enter the office in reference to the daily schedule and obtain additional patient information as needed. Collections of all co-pays and the patient balances.

3. Request patients and visitors be seated in the waiting room in a courteous manner and communicate unexpected delays when necessary.

4. Review patient charts to ensure proper documentation and information are enclosed in accordance with practice guidelines.

5. Acquire necessary medical records and documents in advance of appointments for patient charts by communicating via telephone, facsimile, or in person with other office locations or office personnel.

6. Maintain a neat and organized waiting room and order supplies as needed.

7. Schedule patients for appointments and re-call appointments in an efficient and productive manner.

8. Submit insurance forms to insurance companies as required for authorizations prior to patient visits.

9. Receive payments from patients for services rendered and prepare cash log journals.

10. Maintain routing slip journals.

11. Create financial arrangements with patients for all treatment.

12. Enter financial transactions and miscellaneous correspondence on the computer.

13. Keep notes for all transactions involving patients, scheduling, insurance changes, authorizations, and payment arrangements.

14. Stay current on faxes for medical record requests, prescription refills, and new patient referrals.

15. Perform other related duties as assigned.

CHECK IN:

Verifies all patient demographics are correct, input in the system, eligibility Is checked, and any needed authorization is in the file. This includes verifying the insurance in the system before the chart is put up. Takes all patient payments, enters into daily cash receipts log, and is responsible for turning over the totaled charges and receipts to billing at the end of the business day. Last person to answer the phones. No chart to go up until all this is input into the computer and eligibility is verified.

ELIGIBILITY RECEPTION:

This receptionist is the 1st person responsible for answering the phones. Pulling all charts for upcoming visits, doing all patient eligibility checks and getting any needed prior authorizations.

CHECK OUT:

Makes patient's follow-up appointments, and initials the chart where the Dr identifies when he wants the follow-up. Adds any codes needed for future prior authorizations. Totals the routing slip charges and is responsible for turning them into billing if not the same day, the next morning. Fill in the daily routing slip log and turning in the routing slips to billing, cross referenced by the sign in sheet. 2nd person to answer the phones.

Qualifications and Skills:

Basic Computer skills, oral communication skills, written communication skills, technical communication, telephone etiquette, customer relations, multi-tasking, filing, math aptitude, organization, professionalism, reading skills, time management

Application Questions

How many years of Medical Receptionist experience do you have?

How many years of ophthalmology experience do you have?

Do you speak Spanish?

Are willing to travel to Bakersfield and Delano if need be?

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Paid sick time
• Paid time off

Medical Specialty:

• Ophthalmology

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $17 - $20