Associate Director of Residential Services

Position:  Associate Director of Residential Services 

Reports to: Director of Residential Services

Hours:  40 hours per week

Location:  Malden, MA

Triangle’s Expectation of Employee:
 

• Adheres to Triangle Policy and Procedures 
• Acts as a role model within and outside Triangle Performs duties as workload necessitates 
• Maintains a positive and respectful attitude 
• Communicates regularly with supervisor about Department issues 
• Demonstrates flexible and efficient time management and ability to prioritize workload 
• Consistently reports to work on time prepared to perform duties of position 
• Meets Department productivity standards

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Maintain administrative direction strategic growth and overall coordination of our Residential programs and Individualized Staffing Supports (ISS) programming
• Oversee development of our ISS residential programming with staff supervision
• In conjunction with our Quality Assurance Department complete mock audits per site.
• Create, implement, and enforce policies and best practices that ensure optimal treatment, health, advancement, and safety of residents. Ensure that the homes/apartments are safe, clean, well-organized, and maintained in accordance with all local state and federal regulations
• Periodically review Program Managers meeting minutes from supervision meetings conducted with staff.  Provide Program Manager with feedback regarding minutes and supervision style.
• Review all performance evaluations of assigned staff
• Ensure Program Managers have conducted program specific orientations (using the checklist) for all employees working in your assigned programs
• Assist Program Managers with staff scheduling as necessary.
• Instruct Program Managers to remove staff from the schedule if required trainings have expired.  
• Appoint a qualified Human Rights Officer at each assigned program
• Review monthly financial statements for accuracy and monitor expenses at assigned programs.
• Ensure that all assigned duties, and complete appropriate and timely documentation
• Monitor and develop appropriate training processes that ensure continuity of program quality and administration
• Demonstrate working knowledge of best practices that ensure a high level of comprehensive service provision to consistently meet and exceed standards
• Oversee the development and training of staff on department policies and procedures
• Review all critical incidents for appropriate documentation and follow-up.
• Intervene in crisis situations as needed.  
• Oversee HCSIS and all external reporting within in residential services.
• Membership on Triangles Senior Staff, Positive Behavioral Supports Committee, Human Rights Committee, and any other meetings as needed
• Attend monthly residential Managers’ Meetings and facilitate as assigned
• Work closely with the Director of Quality Assurance and other departmental team members to ensure successful DDS OQE (Office of Quality Enhancement) surveys, licensing and other quality assurance requirements
• Provide emergency coverage and on-call support when needed
• Utilize discipline procedures as necessary, consulting with the Director of Human Resources
• Provide secondary on-call coverage for all residential programs on a rotating basis (approximately once every 4 weeks).

EDUCATION AND/OR EXPERIENCE REQUIRED:

• Bachelor’s Degree from an accredited college or university in Human Services or related field; preferred
• Experience in Residential Program Management
• Good working knowledge of all applicable DDS Regulations, preferred
• Proven leadership, organizational and planning skills
• Ability to counsel, coach and inspire teamwork and cooperation
• Excellent verbal and written communication skills
• Skilled at problem solving, developing solutions
• Proficient in Microsoft Office Suite

Language Skills 

• Ability to clearly communicate
• Ability to read, analyze, interpret, and write documents. 
• Ability to respond and navigate common inquiries or complaints from regulatory agencies, or family members. 

Americans with Disability Specifications 

Physical Demands
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.