What are the responsibilities and job description for the Passenger Service Agent - Japan Airlines position at Triangle Services, Inc.?
About Triangle Services: Triangle Services is a family owned and run business that provides facilities and aviation management services for Fortune 500 companies and local businesses. Our winning team has a service record spanning over sixty years of excellence & success. Triangle Services has some of the industry's most dedicated service professionals with over 1,700 employees across North America. We fuel working class communities with a sense of pride, security, and professionalism. Our average employee tenure rate is well over the industry average. Every day, hundreds of our clients depend on our team to maintain aviation facilities and corporate offices nationwide. Our customers count on us to be exceptional for them, and that's why we put so much effort into training and growing our people. We take care of our own. They take care of our clients in return.
Values: Live by and lead through our cultural values of Results (Accountability), Integrity, Safety, Communication and Caring (People)
Position Summary
To provide courteous and efficient service to embarking and disembarking passengers; checking passports and visas, and issuing tickets and boarding passes as required; checking baggage for outgoing flights; boarding passengers onto aircraft for departure; resolving passenger reservation, delays and cancellation problems; ensuring that the travel experience for all passengers is safe, efficient and pleasant.
Job Responsibilities:
- Perform reservation duties and assist passengers with flight changes, seat upgrades and confirmation.
- Assist and check in embarking passengers by performing all related duties.
- Attend to gate and perform all related duties including but not limited to the operation of the loading bridges.
- Provide information to passengers in a manner directed by the client and/or the company.
- Maintains excellent labor relations by being professional and courteous to all by always treating individuals with respect, by making sure passengers issues are addressed immediately.
- Perform cash and ticketing duties in the manner prescribed by the airline and ensure customer satisfaction.
- Assist passengers with mishandled baggage procedures and initial tracing entries.
- Perform reservation duties in the manner prescribed by the airline.
· Assist passengers with mishandled baggage procedures and initial tracing entries.
· Perform baggage tracing and related functions to satisfy passengers concerns and complaints.
- Assist and direct disembarking passengers from aircraft through airport facilities and perform all associated duties.
- Attend to all special needs and physically challenged passengers.
- Operate customer departure control and airline computer system as required.
- In the case of bilingual candidates, a raise is offered if you are able to prove you can speak Vietnamese and/or Japanese fluently.
Job Type: Part-time
Pay: $20.00 per hour
Benefits:
- Paid time off
Schedule:
- 4 hour shift
- Day shift
- Holidays
- Monday to Friday
- Morning shift
- Split shift
- Weekends as needed
Application Question(s):
- All applicants must apply on our job portal @ https://portal.triangleservices.com/JobBoard?division=Triangle Aviation Services
Experience:
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person
Salary : $20
