Quality Manager/Director

Job description

Quality Manager/Director

• Lead multiple facilities efforts to eliminate product and process defect causes by utilizing Team-Oriented Problem-Solving methodology and recommending changes or solutions to problems. Support and lead the customer complaints management process at specific manufacturing sites as needed. Institute processes to ensure timely and effective resolution of customer complaints via appropriate problem-solving methodology (Red X, Global 8D, A3, Six Sigma, etc…).
• Support compliance with customer requirements including customer visits and acting as liaison with vendors to ensure their products meet the customer’s requirements.
• Lead the execution of Quality Management System to certification of ISO 9001:2015 and/or IATF 16949:2016 systems. Lead the on-going Internal Audit activities to ensure that implemented systems and processes are sustained. Track and report out status of Internal audit findings, corrective actions generated from Quality Systems and Layered Process Audit to RC leadership teams.
• Participate, develop and drive the implementation of Quality Strategic and “Zero Defects Quality Culture” projects/initiatives.
• Establish and drive quality performance reporting processes and tools used in on-going business unit review meetings. Establish improvement plans where Quality performance does not meet objectives and requirements.
• Participate in developing and implementing “Quality Skills, Competencies, and Proficiency Levels” for all quality professionals roles across the business units network sites. Establish a process to determine “Quality Competencies/Skills Gap” and gap reduction activities. Lead and establish programs that mitigate “skills gap” via training, coaching, mentoring and hands-on projects/short term assignments to develop the needed skills.
• Participate in developing APQP activities that support launch process implementation. Lead and review APQP tasks to ensure compliance to specific requirements.
• Lead and/or participate in the manufacturing site’s variation reduction/improvement projects to drive reduction in Cost of Poor-Quality performance and implementing process stability and capability monitoring systems.
• Support resolution of quality issues on interplant transfers/ICY finished goods resulting in customer complaints or customer backorders of finished goods.
• Establish Warranty Management Processes that clearly established the process flows, captures current customer warranty performance, develops reliability predictive models to forecast future trends and drives improvement projects to reduce warranty costs to the business.

Required Experience

EDUCATION: Bachelor’s in engineering disciplines or combination of education and 5 to 10 years experience.

SKILLS & EXPERIENCE:

• Experience preferably in automotive manufacturing environment. Injection molding, chrome and plating, in an assembly environment.
• Prefer candidates with ASQ Certification in any of the following: Certified Manager of Quality/Organization Excellence (CQM/OE), Certified Quality Engineer (CQE), Certified Reliability Engineer (CRE) and Six Sigma (SSGB/SSBB).

Quality Functional Competencies:

Quality Leadership: Quality Leadership is the knowledge of quality management systems and support practices. This competency includes the ability to assess performance, set strategy aligned with the business and use metrics to drive continuous improvements efficiently and effectively.

Advance Quality Tool & Technique: The knowledge of a wide range of problem-solving tools and methods, including statistics, combined with the ability to select and apply them to make data-based decisions to sustain higher levels of process or product quality.

External / Customer Requirements: The competency of knowledge, practice and application of the Product / Process and Quality System standards of the International Certification Bodies, Industry specific Regulatory Authorities and Customers contractually specified Quality Requirements.

Inspection & Testing: The ability to use proven tools, techniques, and methodologies to inspect products, measure process performance, perform product verification and validation testing, and to provide feedback reporting as required. This competency is utilized within the framework of the measurement, analysis, and improvement aspects of the quality management system.

Product/Process Quality Planning (APQP): Product/Process Quality Planning (Advanced Quality Planning; AQP) is the ability to strategically define the Critical to Quality elements of a product/process, and the knowledge to effectively analyze, assess and mitigate the risks associated with any potential failures.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Quality management: 5 years (Required)

Ability to Commute:

• Wixom, MI 48393 (Required)

Ability to Relocate:

• Wixom, MI 48393: Relocate before starting work (Required)

Work Location: In person