EXPERIENCED Med Spa Receptionist

Job description

Job Overview

We are seeking a friendly, professional, and experienced Medical Spa Receptionist to join our team. As the first point of contact for patients and guests, you will play a key role in creating an exceptional experience for every individual who visits our spa. Your role will require a blend of excellent customer service skills, administrative expertise, and knowledge of medical spa services and treatments. The ideal candidate will be organized, detail-oriented, and dedicated to providing top-tier service in a welcoming and luxurious environment.

Responsibilities

• Guest Relations: Greet clients and visitors warmly upon arrival, ensuring they feel welcomed and comfortable. Provide information about services, treatments, and products offered at the medical spa.
• Appointment Scheduling: Manage the scheduling of patient appointments via phone, email, or in-person inquiries. Efficiently handle rescheduling, cancellations, and appointment reminders to optimize the spa's schedule.
• Client Intake and Records: Accurately collect and update patient information, including medical history, consent forms, and treatment preferences. Maintain confidentiality and adhere to HIPAA regulations.
• Service Knowledge: Stay informed about the spa’s offerings, including non-invasive treatments (e.g., Botox, laser hair removal, facials, body contouring), skincare products, and promotions to educate and assist clients.
• Billing & Payments: Process payments for services and products, ensuring accurate billing and handling financial transactions efficiently. Assist clients with insurance-related inquiries when applicable.
• Administrative Support: Perform clerical duties such as answering phone calls, managing emails, filing, and maintaining patient records. Prepare treatment rooms and assist with the organization of patient files.
• Team Collaboration: Work closely with medical providers, estheticians, and other team members to ensure a smooth and efficient workflow. Relay client feedback to appropriate staff to ensure satisfaction.
• Retail Support: Promote and sell skincare products and packages, utilizing product knowledge to help clients choose the best solutions for their individual needs.
• Client Satisfaction: Follow up with clients post-treatment to ensure satisfaction and address any questions or concerns. Foster a positive, professional atmosphere that enhances the client’s overall experience.

Key Qualifications:

• Experience: Previous experience as a receptionist or front desk coordinator in a medical spa, salon, or healthcare setting is preferred.
• Language: Bilingual (Spanish and English) is preferred.
• Communication Skills: Excellent verbal and written communication skills with the ability to interact professionally and empathetically with clients.
• Organizational Skills: Ability to multitask, prioritize, and handle administrative tasks in a fast-paced environment.
• Knowledge of Medical Aesthetics: Familiarity with medical spa services, treatments, and terminology is highly desirable.
• Customer Service Excellence: A strong commitment to providing exceptional customer service and creating a memorable, luxurious experience for all guests.
• Technology Proficiency: Proficient with office software, booking systems (e.g., Vagaro, MindBody, or similar platforms), and general office equipment.
• Attention to Detail: High level of accuracy when entering patient information and handling transactions.

Experience

• Experience: Previous experience as a receptionist or front desk coordinator in a medical spa, salon, or healthcare setting is preferred.
• Communication Skills: Excellent verbal and written communication skills with the ability to interact professionally and empathetically with clients.
• Organizational Skills: Ability to multitask, prioritize, and handle administrative tasks in a fast-paced environment.
• Knowledge of Medical Aesthetics: Familiarity with medical spa services, treatments, and terminology is highly desirable.
• Customer Service Excellence: A strong commitment to providing exceptional customer service and creating a memorable, luxurious experience for all guests.
• Technology Proficiency: Proficient with office software, booking systems (e.g., Vagaro, MindBody, or similar platforms), and general office equipment.
• Attention to Detail: High level of accuracy when entering patient information and handling transactions.

Applicants with experience in Medical Sales and Sales with ambition to learn are encouraged to apply.

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Paid training

Medical Specialty:

• Plastic Surgery

Schedule:

• Day shift
• Weekends as needed

Work Location: In person

Job Type: Part-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

Ability to Relocate:

• Naples, FL 34110: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $22