What are the responsibilities and job description for the Community Relations Coordinator position at Tribute at Melford?
People taking care of people, that's who we are and what we do at Cogir Senior Living!
What to expect...
Cogir Senior Living is hiring an outgoing, genuine, and empathetic Community Relations Coordinator (Move-In and Sales Coordinator) with experience in sales and a heart for our seniors and their families to join the team at our beautiful retirement community Tribute at Melford. We welcome candidates from the retirement living, hotels, and real estate industries.
As a Community Relations Coordinator, you are responsible for the smooth transition of a new resident into the community. You will maintain a thorough knowledge of the property's product and services to effectively and accurately represent the property to referral sources and prospects.
If you seek a highly rewarding career where you can make a difference every day and are passionate about serving others, then look no further and apply today!
What Cogir has to offer you?
- Competitive hourly wage and additional commissions per move-in.
- An inclusive, positive work environment where everyone has a voice.
- Early access to paycheck (pay on demand).
- Heath, Dental, and Vision insurance.
- Basic Life Insurance covered by the employer.
- 401K Plan with company match.
- Paid Vacation, sick leave, and Holiday pay.
- Employee Assistance Program.
- Generous Employee Referral Bonus Program.
- Free meals at work and more!
What will you do as a Community Relations Coordinator?
- Assist the Community Relations Director in implementing plans to acquire leads, manage leads, and increase census.
- Qualify prospects, convert qualified prospects to tours, and convert tours to deposits using the sales process.
- As directed, handle all inbound telephone, walk-in, and mail inquiries, including completing the inquiry information form, entering inquiry information into the sales and marketing database, and following up with correspondence.
- Give community tours and provide marketing information to prospective residents and families.
- As requested, assist the Community Relations Director in preparing routine and special sales and marketing reports.
- Follow-up with all potential residents, referral sources, or interested parties.
- Assist with the preparation of all required sales reports and sales activity boards.
- Assist with preparing and processing all required information necessary to complete a successful move-in.
- Aid residents and their family members with the adjustment to the facility during and after move-in.
- Maintain the community's Customer Relationship Management software (Yardi) accurately and timely.
- Establish relationships between residents, department heads, and staff who provide services daily to maintain a high degree of resident satisfaction.
- Understand the community's care regulations to ensure proper placement and education to prospects.
- Assist with the setting up and tearing down of special events.
If you have these qualifications, we'd love to chat:
- A minimum of 3 years experience in retirement housing, hospitality, or healthcare sales and marketing.
- A positive team player mentality and passion for serving seniors!
- Ability to work in a fast-paced environment and capacity to work evenings and/or weekends if needed.
- Success in achieving sales goals and quotas.
- Knowledge of various computer systems, particularly Excel, Word, and Outlook.
- Experience in Assisted Living (AL), Independent Living (IL), Senior Living, or Hospitality is a plus!
- Experience with Yardi, or similar CRM software preferred.
- High school diploma or equivalent required; Associate Degree or higher preferred.
About COGIR Management USA:
COGIR Management USA, headquartered in Scottsdale, manages over 90 senior living communities across 11 states and continues to grow. We are proud to be a leader in the senior housing industry, providing an exceptional quality of care, amenities, and a team culture where our residents and team members thrive.
Our common goal is to make a positive difference in the lives of our residents, today and in the future. Our team identity is based on three pillars: Human Focus, Creativity, and Excellence. We offer a unique lifestyle approach to our living situation and are a company committed to continuing to improve.
Apply today and become part of the Cogir Family!
