New Patient Coordinator

Reports To: VP Operations

Job Summary:
The New Patient Coordinator is the primary point of contact for new patients, responsible for providing exceptional service during the onboarding process. This role ensures that new patients receive clear communication, assistance with paperwork, and scheduling, while also addressing inquiries to create a seamless and welcoming experience.

Key Responsibilities:

• Patient Onboarding:
• Serve as the first point of contact for new patients.
• Gather and verify patient information, including demographics, insurance details, and medical history.
• Assist patients in completing required documentation accurately and efficiently.
• Scheduling and Coordination:
• Schedule initial consultations, assessments, or appointments based on patient needs.
• Coordinate with medical and administrative teams to ensure smooth scheduling and preparation for the patient’s visit.
• Communication:
• Provide new patients with detailed information about services, procedures, and what to expect during their visit.
• Address and resolve any initial concerns or questions.
• Maintain consistent follow-up to ensure patients are informed and prepared.
• Insurance and Billing Assistance:
• Verify insurance coverage and benefits for new patients.
• Explain financial policies and payment options clearly and professionally.
• Database Management:
• Accurately input and update patient information in the practice’s management system.
• Maintain organized records and documentation in compliance with privacy regulations (e.g., HIPAA).
• Collaboration and Teamwork:
• Work closely with medical staff, front office, and billing departments to provide a seamless patient experience.
• Communicate effectively with team members regarding patient needs and concerns.
• Customer Service:
• Deliver exceptional customer service, ensuring that patients feel welcomed, respected, and valued.
• Address patient feedback constructively to improve the onboarding process.

Qualifications:

• Education: High school diploma or equivalent required.
• Experience: Prior experience in a healthcare, customer service, or administrative role is highly desirable.
• Skills:
• Strong communication and interpersonal skills.
• Proficiency with office software and patient management systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Knowledge of medical terminology and insurance processes is a plus.

Key Attributes:

• Empathy and a patient-focused attitude.
• Detail-oriented and highly organized.
• Problem-solving skills and the ability to handle challenging situations professionally.

Work Environment:
This role is typically performed in a medical office or clinic setting, with potential for remote work depending on organizational policies.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• No weekends

Ability to Commute:

• San Antonio, TX 78258 (Required)

Ability to Relocate:

• San Antonio, TX 78258: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $20