Call Center Customer Service Representative (Japanese Bilingual)

An International Airline Company is seeking Japanese Bilingual Call Center Customer Service Associates to work at their office in Torrance, CA.

• Direct-Hire, Start-Date: Monday, May 19th, 2025
• Great benefits (Medical, Dental, Vision, 401K, Flexible Spending Accounts, Sick Leave, Paid Holiday, Vacation Pay)
• $22.83 / hour
• Must be flexible to work any shift, including the possibility of both Saturdays and Sundays
  • 8 hours per day, 5 days per week (including Weekends and Holidays) between: Monday – Sunday: 5:00am – 4:00pm
• Japanese English bilingual ability is a MUST        

Requirements of the Japanese Bilingual Call Center Customer Service Associate:

• Bilingual language ability in English and Japanese (proficient Speaking / Reading / Writing)
• Associate’s Degree or higher is preferred
• Airline, travel, and related industry experience preferred
• Customer service experience, call center experience is a plus
• Exceptional communication and customer service skills
• Proficient in MS Office, and ability to learn new computer softwar Ability to work independently in a fast-paced environment, while effectively managing multiple tasks
• Good phone manner and problem solver
• Detail-oriented, organized, and strong with numbers

Responsibilities of the Japanese Bilingual Call Center Customer Service Associate:

• Offers the highest level of customer service over the phone
• Provides customers with information regarding flights, fares, destinations, special offers, and other travel products
• Provide timely resolution to customer inquiries, including any concerns, or issues to ensure customer satisfaction
• Use the in-house system to make new flight reservations or to modify existing reservations
• Accurately obtain documents and confirm customer’s personal information for the books
• Proactively explore and anticipate customer’s future needs
• General administrative duties: preparing reports, filing, etc. as needed
• Other related duties and administrative duties

Employment Type: Direct-Hire, Start-Date: May 19th 2025

Location: Torrance, CA

Schedule: 8 hours per day, 5 days per week (including Weekends and Holidays) between: Monday – Sunday from 5:00am – 4:00pm

Airline, Aviation, Travel, Retail, Airfare, Ticketing, Call Center, Customer Service, Japanese Bilingual, Customer Support