What are the responsibilities and job description for the Service Desk Supervisor position at TriCom Technical Services?
Service Desk Supervisor (Charlotte, NC)
Summary
Our client is seeking a Supervisor for their new Charlotte Service Desk Group. This person will supervise multiple service desk analysts who support their growing Charlotte, NC office as Tier-1 technical support to the local team in Charlotte and other offices as necessary.
Requirements
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Summary
Our client is seeking a Supervisor for their new Charlotte Service Desk Group. This person will supervise multiple service desk analysts who support their growing Charlotte, NC office as Tier-1 technical support to the local team in Charlotte and other offices as necessary.
Requirements
- Experience as a lead or manager for a service desk, help desk, or technical support team.
- 5 years of technical support experience.
- Experience with O365.
- Strong soft skills and leadership qualities.
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