Dental Office Operations Coordinator

Job Summary:

We are seeking a highly organized and personable Patient Coordinator to join our dynamic team. The Patient Coordinator will be the first point of contact for our patients, ensuring a smooth and efficient experience from check-in to check-out. This role is essential in maintaining our commitment to patient care and satisfaction.

Key Responsibilities:

• Greet and welcome patients as they arrive at the office.
• Manage the check-in and check-out process for all patients.
• Schedule and confirm patient appointments via phone, email, and in-person.
• Maintain and update patient records with accuracy and confidentiality.
• Handle patient inquiries and provide information about services, policies, and procedures.
• Coordinate patient flow and ensure minimal wait times.
• Process payments and handle billing inquiries.
• Assist with insurance verification and claims processing.
• Communicate effectively with the dental team to ensure seamless patient care.
• Perform general administrative tasks as needed.

Qualifications:

• High school diploma or equivalent; additional certification in office administration or related field is a plus.
• Previous experience in a dental or medical office is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively.
• Proficiency in Microsoft Office Suite and dental office software (e.g., Open Dental) is an advantage.
• Professional demeanor and a positive attitude.
• Ability to handle sensitive information with confidentiality.

Job Types: Full-time, Part-time

Pay: $19.00 - $22.00 per hour

Expected hours: 30 – 40 per week

Schedule:

• 8 hour shift
• Weekends as needed

Ability to Commute:

• Worcester, MA 01605 (Required)

Ability to Relocate:

• Worcester, MA 01605: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $22