Service Manager

Location: Crossville, TN
Type of Employment: Full Time

Seeking a Service Manager or Service Technician ready to take the next step into a Service Manager role, specializing in commercial lawn care, Agriculture and worksite products. The ideal candidate will have hands-on experience with diagnosing, repairing, and maintaining commercial-grade equipment, while also possessing the leadership and organizational skills to manage a service team. This role is perfect for a motivated individual looking to transition into management, ensuring efficient service operations and exceptional customer support.

Major Functions and Scope:

• Represents TriGreen Equipment in a professional, honest manner (to include appearance & dress according to corporate policy).
• Develops and maintains effective Service Department processes to ensure internal and external customer satisfaction.
• Implements annual Service Department goals and budget, in alignment with the organizations financial and operational objectives.
• Executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
• Takes the lead in sharing best practices and implementing common processes throughout the Service Department.
• Monitors individual and overall Service Department performance relative to labor sales and expense control in line with the organizations objectives.
• Schedule and assign jobs and work areas to employees according to their skills and knowledge
• Coordinates and resolves interdepartmental issues.
• Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit.
• Maintains all departmental tools, equipment and vehicles in good working order.
• Ensure that Service Department is equipped with the necessary special tools and service equipment is available and maintained in good working order.
• The service department should be kept in a clean manner.
• Make recommendations regarding the purchase of Service vehicles, and maintain the fleet on a manner to provide a profitable operation
• Develop, maintain and adhere to a priority system for scheduling all service work, both customer and internal to ensure work orders are completed in a timely manner.
• Reviews all management reports necessary to audit the performance of department and individual employees
• Hold departmental meetings on a regular basis
• Complete any other job duties assigned by supervisor.

Knowledge, Experience, Competencies and Supervision:

• Minimum 3 years experience in Service Department operations.
• Graduation from John Deere Tech program preferred but not required.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Basic understanding of financial principles relative to Service Department operations.
• High School Diploma or GED equivalent.
• Ability to analyze and interpret internal reports.
• Familiar with John Deere and competitive products Previous supervisory or management experience preferred but not required.
• Strong organizational skills Ability to diagnose and repair mechanical problems related to agriculture equipment/outdoor power equipment preferred.
• Ability to write and work on routine reports and correspondence.
• Must have analytical, business planning, problem solving, communication, motivational and interpersonal people skills.
• Ability to speak effectively one on one or before groups of customers or employees of the organization.
• Ability to interpret department financial statements.
• Ability to negotiate customer complaints to a satisfactory resolution.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• This position will be responsible for Service Administrator, Service Foreman, Service and Set-up Personnel and Delivery Personnel.
• Physical environment-ability to lift a minimum of 75 pounds; tasks may include lifting, bending, squatting, standing for prolonged periods and sitting.

BENEFITS

TriGreen Equipment offers a excellent benefit package that includes BC/BS health insurance, Guardian dental and vision, 401K retirement plan with company match, paid holidays, vacation and more!

This position requires successful completion of pre-employment testing, including a drug screen.