Technical Support Specialist - Tier II (Windows 10 / Windows Server)

Immediate contract opportunity for Technical Support Specialist with direct client in Belvidere, NJ. Our client - a major, multi-office state government agency - is looking to fill a contract position with experienced Technical Support Specialist. This is a long-term contract (initially 1 year, with the likelihood to extend for another year and potentially beyond).Description : The ideal candidate will possess two years of substantial support experience. Knowledge of Windows 10 is preferred and experience with Microsoft Office Suite and Windows Server is required.

• Responsibilities include install, troubleshoot, research and correct desktop application and hardware issues.
• Provide Tier I - II desktop and application support, including new user setup, support for Line of Business applications, and create, maintain and update technical documentation following standard formats.
• Conduct analysis and troubleshooting via telephone, email and remote control for clients in a timely fashion.
• Work within a ticketing system to track and escalate client issues.Key skills that would be needed :
• Ability to help support a variety of applications. Client is utilizing Microsoft's System Center - you should be able to read log files, Event Viewer and command line utilities.
• Some understanding of SQL - enough to understand requirements and / or configuration of a connection string (hostname and port used).
• A basic understanding of TCP / IP; i.e. you should be able to get a client’s IP address. You will not have to work with network routers / switches / etc.
• You should also understand how to connect to network shares and effects of permission settings, and be able to troubleshoot. You will NOT be responsible for adjustments to permissions; you will only need to know how to add users to appropriate groups in A / D.Other skills that would be ideal :
• Must be able to move, install and configure PCs, printers and other equipment weighing up to 50lbs.
• The consultant will be required to possess a driver’s license valid in New Jersey to perform the essential duties of the position.
• Must possess the ability to interact with all levels of users in a demanding, fast-paced environment and have excellent verbal and written communication skills. TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYER About Trigyn : Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today. Trigyn is ISO 9001 : 2015, ISO 27001 : 2013 (ISMS) and CMMI Level 5 Certified. Trigyn is an E-Verify® Employer.