What are the responsibilities and job description for the Front Desk Agent position at Trilith Guesthouse?
We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
The Front Desk Host is a unique position in which the host will be responsible for Front Des, Bell Services, and Concierge services. They will be the first impression providing a unique check-in experience. The host will serve as the first physical impression of the property and be responsible for providing a unique, professional, and hospitable arrival and departure experience.
What you have
High school diploma, equivalent, or higher
Previous hospitality experience
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology, e.g., computers, tablets, and iPads.
Proven experience working in a clean, organized, and efficient manner.
Ability to take initiative and handle assignments with limited supervision.
Experience in handling confidential information
Strong collaboration skills and ability to coordinate with a team.
A sense of ownership in everything that you do
What you’ll do
Carry out check in process for hotel guests; assign and escort guests to rooms according to preferences.
Interact with guests in a professional matter while sharing hotel knowledge.
Assist guest with luggage needs.
Produce room keys for all guests, ensuring guest confidentiality.
Respond to guest inquiries, make travel arrangements and reservations.
Provide local information for shopping, dining, nightlife, and recreational destinations.
Verify charges and collect payment from guest for rooms stays.
Assist in coordination between Housekeeping and Front Desk
Report any suspicious activity, unusual items, irregular behavior to manager.
Other necessary duties as reasonably assigned.
Physical Demand
Ability to sit or stand for extended periods of time.
Ability to bend.
Ability to lift, pull 50 lbs.
Ability to communicate clearly.
Ability to work long hours as needed.
Mental Demands
Make sound judgments quickly.
Work on multiple tasks, making appropriate progress towards deadlines.
Able to work independently, take direction, and provide direction to others.
Manage differing personalities within the property, the resort, and the community.
Maintain the highest degree of confidentiality.
Ability to work effectively in stressful, high-pressure situations.
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Benefits
Full-time Associate Benefits
Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportuniteis | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
Part-time Associate Benefits
All above listed benefits except for Medical Insurance and Holiday Pay
Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
