Overview of the role

The night audit host is responsible for executing all property service, operational, and business functions during the overnight hours. This individual serves as the main point of contact for guests during this time frame to ensure an exceptional personalized service delivery in accordance with property, company, and brand guidelines.

What you have

• High school diploma, equivalent, or higher

• 1-2 years of experience in hospitality, preferably with front desk

• Ability to take initiative and work independently with minimal direction

• Experience in hotel reservation systems

• Ability to use technology, e.g., computers, iPads, and tablets

• Experience handling tasks and processes that require maintaining high confidentiality

• Ability to work collaboratively on a team, and with other departments within the hotel

• Excellent communication skills, both verbal and written

• Strong customer service skills

• A sense of ownership in everything that you do

What you’ll do

• Balance and audit room revenue, food and beverage revenue, banquet revenue, cashier’s’ reports, and guest and house accounts for accuracy; assisting the preparation of all reports relevant to daily revenues

• Follow all specified day closing audit procedures and perform related duties to successfully prepare the hotel for the next day of business

• Interact with guests in person and over the phone with exceptional and personalized customer service

• Process mobile arrivals by assigning and escorting guests to room, producing room keys, and assisting with luggage

• Respond to and resolve all guest inquiries using appropriate empowerment guidelines

• Collect and verify methods of payment, as well as assist with any guest billing inquiries and concerns

• Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions, and final reports to accounting and profit centers

• Follow all specified procedures to reconcile cashiers reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.

• Report any suspicious activities or unusual items in hotel rooms and common areas to hotel leadership and/or loss prevention team

• Other necessary duties as reasonably assigned by manager

Physical Demand

• Ability to sit or stand for extended periods of time

• Ability to bend

• Ability to lift, pull 50 lbs

• Ability to communicate clearly

• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly

• Work on multiple tasks, making appropriate progress towards deadlines

• Able to work independently, take direction, and provide direction to others

• Manage differing personalities within the property, the resort, and the community

• Maintain the highest degree of confidentiality

• Ability to work effectively in stressful, high pressure situations

• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Benefits

• Full-time Associate Benefits

• Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees

• Part-time Associate Benefits

• All above listed benefits except for Medical Insurance and Holiday Pay