Medical Call Center Specialist Clinical Triage

Trillion Health is looking for a talented, dynamic, and passionate candidate to assist in the continued growth and development of our locally owned clinics. Trillion Health is a clinic focusing on women’s health and gynecology, and specializing in hormone disorders, and medical aesthetics.

Our Core Values

- Positive - Patient Centric - Expert Authority - On Fire for Our Mission - GSD

Our Mission

Empower Women to Thrive through Optimized, Innovative, and Proactive Care

We are changing women’s healthcare. We EMPOWER women to THRIVE, by providing OPTIMIZED, INOVATIVE, and PROACTIVE care

Trillion Teams are on fire for our mission! Passionate for the services we provide, by driving change and challenging the status quo.

We are a team of experts! We are knowledgeable and confident in our recommendations to support our patients.

We GSD! Driven, enthusiastic, personable, patient centric, winners that do what it takes to provide the overall Trillion Experience (“The Hell Yes Patient Experience”)

Job Description:

A Central Communication Clinical Specialist is the liaison between our clinical team and the patient. The CCS will be responsible for all new patient appointments and intake for all Trillion Health locations, as well as assist in establishing call center objectives, provide patients with opportunities to expand their knowledge of services, products, and troubleshooting techniques. You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings.

Keys to success in this role: You should be observant and detail-oriented and possess an understanding of the business, the products and services, to provide the Trillion Experience to our patients. This role requires an enthusiastic attitude to lend a hand, strong work ethic, and positive attitude. This person embodies our passion for serving women and supporting our “patient first” mission. Friendly, genuine, organized, and positive; this candidate is one of the first impression to our patients and our first opportunities to show them how great our team and facility are! This essential role involves building relationships and trust between clinic patients and the team.

Principal Duties and Responsibilities:

• Responds to request and inquiries from the patients and the general public in person and over the phone and via email
• Responsible for refilling medications
• Clinical triage
• Virtually greeting patients, answering questions, booking appointments, facilitating patient requests, responding to email inquiries
• Educate patients on treatments, medications, and procedures
• Registering patients, verifying insurance eligibility, and collecting payments through various software systems
• Quality Assurance
• Collect all insurance information, verify patient demographics, process payments, post patient balances, and complete daily patient call backs
• Monitors patient satisfaction and resolve any complaints
• Champions the Trillion Health & Hormone brand in the community by acting as a liaison with outreach efforts, responding to patients and the general public.
• Maintain a neat and clean work environment and professional appearance and adherence to relevant health and safety procedures.
• Discharge patients, assist office and clinical staff, and close office at end of day.

Job Type: Full-time

Pay: $18.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $18 - $28