Operations Support Administrator - Part-time (788813569)

Over the last nearly 50 years, Trilogy Excursions has established itself as an industry leader in Maui for sailboat tours & activities by consistently delivering service that promotes a fun and safe working environment, while also exceeding customer expectations. The Operations Support Administrator (OSA) is responsible for the scheduling of work shifts, training drills, and other periodic and one-time events. The OSA works with the Operations Manager to track staffing needs and requirements including managing time off requests and vacation. OSA works closely with the Fleet Manger to schedule necessary trainings and maintenance.

Essential Functions & Responsibilities:

• Uses independent judgement within general guidelines to generate and manage captain & crew schedule.
• Maintains captains and crew schedules at minimum 14 days in advance following guidelines set forth by Operations Manager.
• Approves and coordinates shift swaps, vacation requests, sick/injured coverages, and other schedule related issues.
• Answers the scheduler phone and email accounts and provides timely responses to messages (5) five days per week from 5am-8pm.
• Reconciles captain & crew timesheets at the conclusion of each pay period.
• Updates websites and online databases with training materials and schedules, menu item ingredients, and other information.
• Assists with other operations support administrative duties as needed.

Skills and Abilities Required:

• Must have strong verbal and written communication skills.
• Proven ability to communicate professionally and accurately verbally and in writing.
• Effective decision-making skills.
• Must be able to multi-task and manage multiple priorities.
• Must detail orientated and able to produce documentation as required.
• Ability to understand and implement company policies and procedures.
• Demonstrated proficiency in Microsoft Excel, Word, Outlook, OneDrive, SaaS.
• Excellent people skills, with an emphasis on clear and appropriate communication.
• Skill in fostering a team environment to create a healthy and engaged work culture.
• Represents Company with Professionalism, tact, and integrity.

Travel:

This position works primarily from the office in Lahaina.

Other Duties:

This job description is representative of the scope of work, responsibilities and duties of the position and is not designed to cover all activities that are required of the position. Employment is considered at will, and management reserves the right to make changes to the job description at any time with or without notice.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position is required to sit and concentrate for extended periods of time doing computer, and telephone work. The employee must be able to walk, stand, use their hands to write, keyboard, handle, file paperwork, binders, operate office equipment, etc., talk and hear in person and on the telephone, reach with hands and arms, climb stairs, balance, stoop, kneel or crouch. This position must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, and the ability to adjust focus. This position will be required to stand and walk on uneven services that include occasional work aboard a Company boat.