Clinical Quality Documentation Manager

Come make a difference at Trilogy, a leader in senior-living. We’re looking for a dedicated Clinical Quality Documentation Manager to join our Home Office Team. Our employees love Trilogy for the stability, meaningful work, and great team! If you’re looking to grow your career in a place that cares for and values its employees, Trilogy is where you belong!

The Clinical Quality Documentation Manager will report directly to the Director of Clinical Informatics and is responsible for leading the Clinical Quality Documentation Specialist through provision of education and training. This role also Directs, analyzes, researches and comprehends critical data points to improve clinical competencies and quality assurance of the Company. Provides guidance, support, communication and coordination of clinical programs and application including Care Tracker, MatrixCare and KeySTATS, reviews all quality data to ensure accuracy and assists with quality improvement plans, generates reports that assist in the review of data, ensuring that leaders can make clinical decisions on a timely basis. Creates and provides the maintenance of ongoing reports to senior leadership, divisional and campus leadership and the Board of Directors.

Responsibilities:

• Conceptualizes the development of all clinical excellence enterprises. Creates strategies and reporting and analytical needs.
• Provides training and a climate for learning and facilitating the adult learning process of the company’s clinical systems (MatrixCare, Care Tracker, etc.) by creating, supporting, planning and presenting educational activities.
• Participates and identifies strategies for improving professional development activities, clinical system practices, and effective system use by users for quality improvement.
• Provides clinical content expertise and knowledge of care provider systems to create solutions that will impact quality across the care continuum.
• Creates and assists in the development of accurate documentation in MatrixCare.
• Provides quality support. Troubleshoots and assists in creating an action plan for quality improvement.
• Establishes the strategic direction to incorporate division based multi-disciplinary teams that are focused on reducing variations and improving clinical performance.
• Utilizes trends, quality data and analysis to identify and design a plan to implement performance improvement initiatives in quality and safety indicators.
• Designs and conducts analysis that quantifies the impact of policy and/or market changes.
• Reviews medical record documentation for newly admitted residents to ensure all documentation is in place to support the primary medical diagnosis.
• Uses critical thinking skills to know when to request and communicate on missing documentation essential to supporting the resident’s SNF stay.
• Reviews all infection, fall and wound events and tracks, analyzes trends, and advises management on areas of improvement.
• Develops tools to optimize the efficiency of clinical quality and reporting.
• Directs and provides leadership of the clinical data systems. Ensures that systems are kept up to date; eliminating reporting that is no longer relevant.
• Collaborates with department heads, divisional support, and campus personnel to achieve goals and objectives.

Qualifications:

• College graduate or some college classes preferred.
• Three (3) to Five (5) years’ experience in healthcare, senior living industry or long- term care environment preferred.
• Navision, Jet Reports and Matrixcare software products or equivalent preferred.
• Exemplary computer skills that include knowledge of the Microsoft Office Suite of products.

• Competitive salaries and weekly pay 
• 401(k) Company Match 
• Mental Health Support Program 
• Student Loan Repayment and Tuition Reimbursement 
• Health, vision, dental & life insurance kick in on the first of the month after your start date 
• HSA/FSA 
• Monthly Birthday Parties
• Team Outings
• And so much more! 

You may be thinking, “this is too good to be true” but it’s not; with our service standards and core values, you’ll find what you have been missing here at Trilogy!

Careers close to home and your heart 

Since our founding in 1997, we’ve been making long-term care better for our residents and more rewarding for our team members. We’re a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. If you’re looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy. 

As one of Fortune’s Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.