Admissions Coordinator

• Meets established targets for lead and lease conversion for health center and senior living.

• Completes preadmission, admission and transfer paperwork, as well as submits information forinsurance verification and precertification.

• Responds to all referrals and leads promptly, entering related data into the Customer RelationshipManagement System (CRM) accurately and timely.

• Ensures a seamless admission process and experience.

• Communicates admission/move-in activities as they are scheduled and current health care centerreferrals and status at morning stand up meetings.

• Assists in maintaining daily resident roster.

• Assists with planning and coordinating campus events including Senior Executive Club andcommunity marketing and lead generating events.

• Maintains sales and promotional supplies as directed by Director of Sales.

• Works with Home Office marketing team to develop sales tools and communication.

• Cultivates and shares deep knowledge of the customer and the local market with departmentdirectors and input into CRM.

• Collaborates with the Executive Director and Sales Director to develop and maintain an effectiveinternal referral program with residents and families.

• Supports the Sales Director in ensuring that the community, including all available apartments,model apartments, common areas and grounds are staged, marketable and aligned with TrilogyStandards; performs daily work orders for maintenance needs that support first impressions/movein readiness.

• Tracks current competitors via competitive analysis.Created By: Hannah Beaver April 04, 2024 Version: 2

• Works with Life Enrichment to ensure social channels best reflect quality of service offering.

• Serves on, participates in and attends various committees of the health campus - Power Meeting,Census Calls, Medicare meetings, Quarterly Advisory Board, Peer Reviews, etc.

• As a key representative of the company, maintains professional appearance and professionalcommunication at all times.

• Other duties as assigned.

QualificationsEducation: High School / GEDExperience: 1-3 years

Licenses and CertificationsUnencumbered drivers’ license in the state of residence.

Physical RequirementsSitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently duringworking hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and writtencommunication with co-workers, supervisors, residents, family members, visitors, vendors, and allbusiness associates outside of the health campus.

WHERE YOU'LL WORK : Location

US-MI-Novi

LIFE AT TRILOGY

Careers close to home and your heart

Since our founding in 1997, we’ve been making long-term care better for our residents and more rewarding for our team members. We’re a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. If you’re looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy.

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As one of Fortune’s Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.