What are the responsibilities and job description for the Commercial Kitchen Refrigeration Kitchen Technician position at TriMark?
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POSITION SUMMARY:
The Senior Service Technician reports to the Senior Manager, Service
Located in Far East of Houston, TX
Full-Time
Remote
The Senior Service Technician is responsible for providing advanced-level service, repair, and installation of foodservice equipment at customer locations. This role requires strong technical expertise, leadership capabilities, and the ability to mentor junior technicians.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Advanced Service and Repair:
Independently handle advanced service, repair, and installation of leased and billable service customers' equipment.
Conduct on-site troubleshooting, testing, and repairs, including complex kitchen equipment.
Mentorship:
Provide guidance and mentorship to junior technicians, assisting with training and skill development.
Collaborate with team members to enhance overall technical proficiency.
Safety and Compliance:
Lead safety initiatives and ensure compliance with safety protocols.
Survey safety devices and equipment regularly.
Inventory Management:
Manage and maintain proper equipment, parts inventory, and tools on the service vehicle.
Conduct installation, servicing, and repair of foodservice equipment.
Communication and Reporting:
Provide detailed and timely service reports via assigned tablet.
Collaborate with management on procedures and work order status.
Customer Interaction:
Deliver professional service and customer support during reactive service calls, PM's, and installs.
Build and maintain positive customer relationships.
Leadership and Training:
Assist in training programs for junior technicians.
Collaborate with management on continuous improvement initiatives.
Problem Solving:
Take the lead in troubleshooting complex issues and providing effective solutions.
Reach out to higher-level technicians for support when needed.
Documentation:
Read and interpret equipment manuals for required maintenance and service.
Maintain accurate records of parts, materials, and components.
COMPETENCIES:
Advanced communication skills with customers and all levels of management.
Strong leadership capabilities and the ability to mentor and guide junior technicians.
Excellent problem-solving and troubleshooting skills.
Ability to work independently and multitask effectively.
Excellent phone etiquette, verbal, written, and interpersonal skills.
QUALIFICATIONS & EXPERIENCE:
3 plus years of hands-on experience in commercial installation and service and repair of foodservice equipment and kitchen/restaurant equipment, or equivalent military or practical experience.
Must either have an EPA Universal Certification or EPA Type II
Successful completion of an accredited Technical/Trade school preferred, with a minimum of two years of hands-on experience in commercial refrigeration.
Advanced computer skills.
Ability to successfully pass a background check post offer acceptance.
PHYSICAL REQUIREMENTS:
Ability to lift 50 pounds.
Bend or twist body.
Use hands to handle, control or feel objects, tools. or controls.
Stand for long periods of time.
Keep or regain their balance.
Kneel, stoop, crouch, or crawl.
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