What are the responsibilities and job description for the Product Support Manager position at Trime US, Inc.?
Title - Product Support Manager
An ideal candidate will have a background in Light Towers and/or Power Generation Equipment.
Company Overview
Trime, a leading manufacturer of construction equipment, was founded with a vision to provide high-quality products and exceptional service. Our staff has extensive experience in designing, manufacturing, and renting a range of equipment, including LED lighting solutions, hybrid construction equipment, low/no carb products, fuel transport cubes, portable security systems, dewatering pumps, and parts.
Key Responsibilities
We are seeking a proactive and progressive individual to lead our product support and training efforts. Key responsibilities include:
- Leading all technical support work
- Developing product sales training programs
- Training current staff and customers on product usage and maintenance
- Providing product troubleshooting and technical support
- Developing service and technical support training materials
- Comparing competitive product support offerings
- Enhancing product manuals and online support materials
Requirements
The ideal candidate will possess the following qualifications:
- Valid driver's license
- Access to reliable transportation
- Associate degree or equivalent
- Proficiency in Microsoft Office and solid IT skills
- Effective written and oral communication skills
- 2-5 years of experience in a similar role
