What are the responsibilities and job description for the Bilingual Customer Service Rep position at Trinity Employment Specialists?
Job Title: Bilingual Customer Service Representative
Company: Trinity Employment Specialists
Location: Tulsa, OK
Position Type: Full-time (Monday - Friday, 9:00 AM - 6:00 PM)
Hourly Rate: $15.00/hr
About the Role:
We are seeking a dedicated and skilled Bilingual Customer Service Representative to join our dynamic team. This position requires a motivated individual who thrives in a fast-paced call center environment and is committed to providing exceptional service to our customers. The ideal candidate will possess excellent communication skills in both English and [second language], with a strong ability to navigate various databases and handle multiple tasks simultaneously.
Key Responsibilities:
- Answer inbound customer calls in a timely, professional, and courteous manner.
- Provide effective assistance by troubleshooting and resolving customer inquiries regarding billing, accounts, and services.
- Utilize multiple databases for customer lookups, issue resolution, and accurate data entry.
- Navigate and manage various software programs, including Adobe, Excel, Word, and Outlook, to assist customers.
- Handle and de-escalate difficult or complex customer situations with professionalism and empathy.
- Maintain up-to-date knowledge of product and service offerings to provide accurate and comprehensive support.
- Multi-task effectively, managing multiple customer interactions simultaneously while maintaining a high level of accuracy.
Qualifications:
- Bilingual (fluent in English and [second language], both verbal and written).
- Experience in customer service preferred, especially in a call center environment.
- Strong working knowledge of Adobe, Excel, Word, and Outlook.
- Exceptional multitasking skills and the ability to manage multiple priorities in a fast-paced setting.
- Excellent communication and problem-solving skills.
- Ability to handle challenging customer interactions with patience and professionalism.
- Detail-oriented with strong organizational skills.
If you're passionate about providing outstanding customer service and have the skills to thrive in a busy call center environment, we'd love to hear from you!
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High School Diploma
Experience in customer service preferred, especially in a call center environment.
Salary : $15
