What are the responsibilities and job description for the Food Service Representative position at Trinity Health Michigan?
An Opportunity to Join our Remarkable Care Team!
Trinity Health Michigan, one of the nation's top health care services providers, spanning five counties in Southeastern Michigan. THM represents more than 2,700 physicians and 14,000 nurses and staff, and includes 5 Hospitals, 5 Outpatient Health Centers, 8 Urgent Care Facilities and over 25 Specialty Centers.
THM is part of Trinity Health a national Catholic health system with an enduring legacy and a steadfast mission to be a transforming and healing presence within the communities we serve.
As a mission-driven innovative health organization, we will become the national leader in improving the health of our communities and each person we serve. We will be the most trusted health partner for life. Our Core Values, Reverence, Commitment to the Poor, Justice, Stewardship, and Integrity guide our behaviors to help us achieve our Vision.
SUMMARY:
Assumes responsibility for general nutritional patients and collection of food preferences and menus. Acts as the department guest relations representative-resolving concerns of patients. Exceptional customer service skills a must.
DUTIES AND RESPONSIBLITES:
- Discusses menus with patients and families on a daily basis offering consultation in selection of food items and guidance regarding menu planning.
- Receive patient phone calls, input menu selections and offer guidance on following prescribed diet.
- Works with Food Service Diet tech and Clinical Dietitian-Food Service to resolve food/menu problems and meet special requests of patients.
- Can deliver meals to patients’ bedside. Assist with all needs/respond/resolve all concerns and requests.
- Communicate with portable telephones to assure all patients’ needs are met.
- Take food service supplies (as needed) to patient rooms/outpatient clinics.
- May be asked to prepare simple foods like sandwiches/salads.
- Maintains various records such as: tray delivery/pick-up times.
- Responsible for completed/accurate menus selections for patients (as assigned).
- Maintains good rapport and cooperative relationships.
- Approaches conflict in a constructive manner.
- Helps to identify problems, offer solutions, and participate in their solutions.
- Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to Saint Joseph Mercy Health System. Discusses patient and hospital information only among appropriate personnel in appropriately private places.
- Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
- Behaves in accordance with the Code of Conduct, Service Excellence Standards, Mission, Vision and Values of Saint Joseph Mercy Health System.
EDUCATION AND EXPERIENCE:
Education:
Requires high school diploma or GED preferred. Ability to speak, read, and write English is required
Required Skills and Abilities:
- Ability to read, write, and perform math calculations.
- Ability to walk and stand for long periods of time – up to 100% of the work day.
- Ability to lift / push up to 50 lbs.
- Ability to concentrate and pay close attention to detail for up to 50% of work time.
- Interpersonal skills to communicate effectively with staff and other department personnel and patients.
Why this position - What can it do for you!
Located in the Ann Arbor/Ypsilanti, Michigan with easy access to US-23, M-14, and I-94.
Full benefits package
- Medical
- Dental
- Vision
- Paid Time Off
- Retirement Savings Plan with employer contribution option
- Tuition Reimbursement
- Life Insurance
- Short/Long Term Disability
Opportunity for growth and advancement throughout Trinity Health in 22 different states!
- Free close proximity parking!
- For more information regarding career opportunities with Saint Joseph Mercy Health System please visit https://www.trinity-health.org/join-our-team/
Successful candidate will be subject to mandatory vaccinations/immunizations unless they qualify for an available exemption.
This document is intended to describe the generalized duties and responsibilities, the specialized job functions, and the essential requirements of this job. It is not intended to be an exhaustive statement of all supplemental duties, responsibilities, or non-essential requirements or reflect any accommodations made under the American’s with Disability Act, the Michigan Handicapper’s Act, or THM’s Return to Work Program.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
