What are the responsibilities and job description for the Medical Receptionist - Plastic Surgery position at Trinity Health Of New England?
Position Purpose:
The Business Services Representative – Plastic Surgery serves as the first point of contact in a dynamic surgical practice, providing administrative support that ensures a smooth and welcoming experience for every patient. Responsibilities include appointment scheduling, insurance verification, copay collection, referral coordination, and patient check-in/check-out. Also assists with chart preparation, incoming calls, and maintaining accurate documentation. Ideal for someone who is detail-oriented, professional, and comfortable working in a setting that blends clinical care with aesthetic services.
What you will do:
- Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
- Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
- Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
- Schedules patient appointments based on department protocols in order to maximize provider productivity.
Minimum Qualifications:
- High school diploma or equivalent
- Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred
- Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required.
Position Highlights and Benefits:
- Day Shift. Hours may vary
- Great benefits effective day 1!
- Patient-centric environment
- Career growth and advancement potential
- Diverse and inclusive culture
We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
