What are the responsibilities and job description for the OFFICE ASSISTANT II position at Trinity Hospitals?
- POSITION SUMMARY
- Performs variety of clerical duties to include greeting patients, scheduling appointments, answering telephone calls, and collecting payments; maintaining a high level of customer service at all times. May float to other Reception areas, as needed.
- MINIMUM QUALIFICATIONS AND REQUIREMENTS
- Licenses and Certifications Required
- None
- Educational Requirements
- HS Diploma or GED, preferred
- Experience Requirements
- Customer service experience or training, required. Preferably six (6) mos minimum
- Experience in a clerical or office setting, preferred
- Medical terminology knowledge, preferred
- Experience with computer appointment software, preferred
- Special Skills or Training Requirements
- Ability to communicate effectively in person and on the telephone
- Ability to demonstrate good judgement in handling incoming calls and in person patients efficiently and appropriately
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication and conflict resolution
- Ability to handle confidential and sensitive information
- Ability to work in a fast-paced environment; working efficiently and multi-tasking
- Compliance with all Privacy and Confidentiality Standards per Trinity's policies
- Licenses and Certifications Required
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