What are the responsibilities and job description for the Customer Service Rep position at Trinity Industries Careers?
RSI, recently acquired by Trinity Industries, Inc is hiring a Customer Service Representative for our Doraville, GA location.
This position supports customer service requirements and handles general office tasks including BOL processing and some accounting-type functions.
1. Customer Service, intake of BOLs, and commodities being delivered or transferred
2. Fulfill daily workload and tasks delegated by manager/cross-train as necessary
3. Enforces safety policies and procedures with other employees and visitors to the facility
4. Updating and maintaining customer databases
5. Monitoring and ordering customer inventory
6. Maintaining filing systems
7. Maintain and communicate customer inventory information
8. Compiling records of office duties and activities
9. Handling inquiries and incoming customer work order requests
10. Reviewing files and records to answer customer requests for information
11. Checking and distributing documents and correspondence
12. Photocopying, scanning, faxing, and sending emails
13. Organizing and scheduling customer work orders
14. Interacts with customers, railroad crews, and visitors
15. Answer phones for the facility
16. Utilizing an inventory tracking system
17. Performs all other duties as assigned.
Education & Experience:
- High school diploma or GED equivalent
- Valid Driver License
- Five (5) years of experience in an Office setting, railyard preferred
Other Knowledge, Skills & Abilities:
- Ability to understand and follow operating procedures and policies
- Proficient computer skills with Excel, Microsoft Word, and Outlook
- Knowledge of office and business practices, equipment, and procedures
- Good conflict resolution skills
- Able to pay close attention to details and identify and correct mistakes
- Must possess good organizational skills
- Ability to perform work safely and productively
Core Competencies:
- Customer Orientation: A desire to serve clients by focusing efforts on listening and responding effectively to customer questions, resolving customer problems to their satisfaction, and evaluating customer satisfaction.
- Interpersonal: Ability to develop and maintain relationships with others and adapt to a situation appropriately.
- Organized: Ability to be structured and methodical in working skills, balancing multiple projects, and prioritizing.
- Oral Communication: Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback.
- Task Completion: Ability to complete assigned tasks accurately and efficiently, following set procedures and following up when necessary.
Environmental Conditions:
Office Environment: Work in trailer or building on Rail Road Terminal property. No exposure to extreme heat, cold, noise or chemicals or hazardous equipment.
