SERVICENOW PLATFORM

JD

Collaborate with business leaders, stakeholders, and technical teams to develop and implement innovative solutions using ServiceNow platform

Define platform roadmaps by ensuring scalability, performance, stability, and audit compliance

Lead the design of workflows, integrations, and modules to extend the ServiceNow platform’s capabilities

Drive the end-to-end implementation of ServiceNow solutions, focusing on Core foundation, ITSM, ITAM, SecOPs, GRC, TPRM, and other relevant modules

Control platform upgrades and ensure all applications are optimized and adhere to enterprise security and compliance standards

Provide technical guidance to configure, customize, and develop on the ServiceNow platform based on business needs

Oversee the documentation of solutions, internal technical and process knowledge base materials, and training of process owners and stakeholders

Manage a team of ServiceNow engineers, providing mentorship, guidance, and career development

Work closely with cross-functional teams (IT, Security, Engineering, Finance, HR) to drive adoption and ensure platform success

Engage with executive leadership to understand business objectives, providing solutions that deliver tangible value and measurable outcomes

Coordinate with business and IT stakeholders to ensure clear communication regarding project status, challenges, and milestones

Establish governance and best practices to continuously improve platform performance and operational efficiency

Stay current with the latest ServiceNow trends, releases, and best practices, proactively applying new technologies and functionalities to enhance the platform

Create a safe space for engineering team members to experiment with technical solutions that may solve organizational problems

IDEAL PROFILE

10 years of experience with ServiceNow, including deep expertise in ITSM, ITAM, SecOPs, GRC, and TPRM modules

Strong experience in architecture and design of ServiceNow platform implementations, including workflows, custom apps, and integrations

Verifiable experience managing and mentoring technical teams, ensuring a collaborative and high-performance culture, while delivering large-scale projects

Proven ability to meet strict deadlines and other targets both individually and as the leader of multiple teams, strong decision make

Proficiency with scripting languages (JavaScript, Glide, etc.) in the context of ServiceNow platform development and Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)

Strong understanding of CMDB, Asset Management, Discovery, Portal, Incident, Problem, and knowledgeable of the Change Request Management processes

Experience integrating ServiceNow with external systems via REST/SOAP APIs, Integration Hub and Spokes

Adept with Agile, Scrum and Kanban development methodologies

Excellent verbal and written communication skills, with the ability to present complex technical concepts to business leaders and stakeholders

CERTIFICATIONS (are a BIG plus):

ServiceNow Certified Implementation Specialist (ITSM, ITAM, or similar)

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ITIL v3/v4

Certified Technical Architect (CTA)

EDUCATION: Bachelor's degree in IT, Business, or related field preferred or equivalent work experience

LOCATION: Reside within a reasonable commute to Reston, VA (60 mi)

Job Type: Full-time

Pay: Up to $130.00 per year

Benefits:

• Health insurance
• Vision insurance

Compensation Package:

• Bonus opportunities
• Employee stock purchase plan
• Yearly bonus

Schedule:

• Monday to Friday

Work Location: On the road

Salary : $130