What are the responsibilities and job description for the Patient Relations Coordinator - Trios Care Center at Southridge 4th Floor/Full-Time/Day Shifts position at Trios Health?
*This is designated as a safety-sensitive position*
Wage Scale: $17.62- $26.70
This is a Union position
Location: Trios Health - Trios Care Center at Southridge 4th Floor
Job Type: Full-Time
Reports To: Practice Manager
About Us:
Trios Health is committed to providing exceptional healthcare and ensuring a positive experience for all patients. We prioritize patient-centered care and are dedicated to addressing concerns, improving communication, and enhancing satisfaction throughout the patient journey.
Position Overview:
As a Patient Relations Coordinator, you will work directly with specialty departments to process incoming referrals, coordinate patient scheduling, and facilitate seamless navigation of care within the clinic. You will play a key role in ensuring a positive patient experience by providing clear communication and support throughout their healthcare journey.
Key Responsibilities:
- Process and manage incoming patient referrals in coordination with specialty departments.
- Schedule patient appointments efficiently, collaborating with Medical Assistants (MAs) and providers.
- Communicate with patients to provide appointment details, instructions, and answer questions about their care.
- Assist patients in navigating clinic services and coordinating follow-ups.
- Verify insurance and obtain prior authorizations as required.
- Maintain accurate patient records and ensure proper documentation in the system.
- Provide excellent customer service to patients, addressing concerns with empathy and professionalism.
- Work closely with providers and clinical staff to ensure smooth patient care coordination.
Qualifications:
- High school diploma or equivalent required; associate’s degree or healthcare-related certification preferred.
- Previous experience in a healthcare or patient-facing role preferred.
- Strong communication and organizational skills.
- Ability to multitask in a fast-paced environment.
- Knowledge of medical terminology and scheduling software is a plus.
- Commitment to providing compassionate, high-quality patient service.
Benefits:
- Health, dental, and vision insurance.
- Paid time off and sick pay.
- 401(k) with employer match.
- Professional development and training opportunities.
Salary : $18 - $27
