What are the responsibilities and job description for the Client Services Manager position at TriPax Resources?
Our client is searching for an integral client-facing role for their team in the Hickory market. Do phrases like detail-oriented, high touch customer service and relationship building sound like you?
As a key member of this small, but dynamic team, you’ll play a key role in client service, new client onboarding and customer connection / communication... all while helping drive business success and creating a positive work environment.
The successful person will have...
Client Service Experience:
- Managing and responding to client service inquiries, ensuring timely, effective solutions.
- Coordinating client meetings, events, and special acknowledgements (birthdays, holidays, etc.).
- Maintaining strong relationships with clients and providing an outstanding experience at every touchpoint.
New Client Onboarding:
- Overseeing the complete client onboarding process, from setting up CRM records to welcoming new clients.
- Coordinating the delivery of introduction kits, client gifts, and personalized onboarding materials.
- Ensuring seamless transitions and communication for every new client.
Business Development & Team Support:
- Assisting with business development by participating in networking events and building professional connections.
- Supporting team goals and provide key reporting during strategic meetings.
- Assisting with various tasks as needed to ensure team success.
If you are ready to take charge and be a crucial part of a growing team, reach out today. This role offers the chance to be a part of a growing environment, enhance client experience... all in a fun, supportive, positive environment!
Salary : $60,000 - $80,000
