Call Center Claims Specialist: Killeen/Fort Cavazos Area-Military Spouses Encouraged to apply!!

** Military Spouses and Call Center professionals encouraged to apply**

Triple Impact Connections, Our Nation's Fastest Growing Veteran Owned Corporation committed to staffing their businesses has immediate openings in Claims Adjudication Specialist!! The training class will start on February 17th, 2025!! Military Spouses encouraged to apply!!

At Triple Impact Connections, we’re seeking a Claims Adjudication Specialist who thrives in a high-volume, fast-paced contact center environment. If you are a detail-oriented professional with strong analytical skills, critical thinking abilities, and a passion for exceptional customer service, we want you on our team!

Responsibilities:

• Engage with existing customers through inbound calls and email.
• Evaluate and process warranty claims with a high level of accuracy and attention to detail, adhering to policy terms and conditions.
• Demonstrate critical thinking in claims analysis to make informed, evidence-based decisions quickly.
• Handle escalated claims and conduct in-depth investigations to resolve complex issues efficiently.
• Work closely with customers, service partners, and internal teams to deliver an outstanding customer experience in a fast-paced setting.
• Ability to pivot quickly to support an evolving and fast-growing business with frequent changes in processes and technology, contributing to a continuously improving environment.
• Maintain accurate records of claim resolutions and customer interactions using email management systems and customer service software.

Expectations:

• Apply strong multitasking skills to manage a high volume of inbound communications, including phone calls, emails, and other channels.
• Communicate complex claim details and decisions effectively and clearly to both customers and internal teams.
• Uphold high standards of customer service, even under pressure, ensuring customer inquiries are addressed with empathy and professionalism.
• Embrace a dynamic work environment, consistently delivering timely and precise claim resolutions.
• Ability to move between multiple systems with proficiency and accuracy.

Skills & Qualifications:

• 1-3 years of experience in one or more of the following: call center, claims adjudication, insurance adjusting, or technical customer service, preferably in a high-volume or protection plan environment.
• Exceptional critical thinking and problem-solving skills with a demonstrated ability to make well-informed decisions under pressure.
• Ability to manage multiple systems at a time.
• Proficiency in claims management systems, contact center platforms, and MS Office products.
• Computer skills are a must.
• Strong verbal and written communication skills, with the ability to convey detailed information concisely and using proper grammar.
• High school diploma or equivalent; additional certifications are a plus.
• You MUST send an email recap of our conversation as a part of the writing skill test.

Shifts to Include the following:

This is a fully in center position.

Training (2-3 weeks): Monday Through Friday 8:00am - 5:00pm with weekends off.

Shift after Training:

• Saturday-Tuesday 8am-6pm with Wednesday through Friday off!

**Must be able to work in office at our Triple Impact Connections Center in Killeen, Texas Office!**

Apply now! We look forward to connecting with you. Please visit us at www.tripleimpact.com !

Job Type: Full-time

Pay: $14.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed
• Weekends only

Application Question(s):

• Able to work Weekends? The shift is Saturday through Tuesday 8am-6pm. (hours and days cannot be modified)

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Required)
• Typing: 1 year (Required)
• Claims: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Killeen, TX 76543 (Required)

Ability to Relocate:

• Killeen, TX 76543: Relocate before starting work (Required)

Work Location: In person

Salary : $14