What are the responsibilities and job description for the Legal Technology Help Desk Analyst position at Tripoint Search?
LEGAL TECHNOLOGY HELP DESK ANALYST
LOCATION : New York, NY - Midtown, Manhattan (hybrid)
ORGANIZATION : Top-ranked global law firm
SHIFT : Monday (7 : 30-5 : 30), Tuesday (9 : 30-7 : 30), Wednesday (9 : 30-7 : 30), Thursday (7 : 30-5 : 30)
COMPENSATION : Base salary to $88K, plus paid overtime, bonus and comprehensive benefits (including, medical, dental, vision and 401K). Exceptional work environment ideal to all transportation in one of New York's most recognized addresses.
RESPONSIBILITIES :
- Serve as the initial point of contact for telephone and e-mail inquiries on the Firm’s software applications, hardware, printers and remote technologies directed to the Information Technology department
- Follow up on calls escalated to other departments
- Provide onsite desktop support to users on a regular basis and occasional after-hours / emergency requests
- Responsible for installing and maintaining all end user IT equipment, including personal computers, laptops, printers, electronic devices and software
- Maintain accurate records of all maintenance, inventory and security measures associated with the Firm’s inventory
- High school diploma required; bachelor's degree preferred
- 5 years of help desk IT experience in a professional services environment; law firm experience preferred
- Experience providing telephone-based technical support and / or desk-side technical support
- Exceptional customer service skills and ability to interface with all seniority levels required
- Microsoft Office application suite exposure, as well as iManage, Payne, Workshare, DocXtools, SMS, Micorsystems, Litera
- Strong knowledge of PC systems and MAC systems (desktop and laptop), as well as wireless devices and printer hardware
- Previous experience with entering and tracking tickets in an incident management system (Service Now)
- Ability to troubleshoot remote technologies (RDP, VPN, Citrix, etc.)
- Excellent ability to follow procedures and processes to ensure we remain IT Compliant
- Knowledge of Video Conferencing systems a plus
REQUIREMENTS :
Salary : $80,000 - $88,000
