What are the responsibilities and job description for the Customer Support Representative position at Trispoke Managed Services Pvt. Ltd.?
Job Responsibilities
High school degree, Associates or Bachelor’s degree preferred
Experience
- Service our Customers
- Deliver consistent service to our customers
- Maximize every opportunity to “sell” to the customer
- Take proactive actions to meet customer needs and concerns creating win/win solutions
- Enter orders accurately
- Develop close relationships with our customers and understand what it takes to ensure their success
- Develop customer trust by consistently following through on actions and operating with integrity
- Leverage relationships to obtain outside-in market insights
- Leverage product training opportunities
- Operate in a Waste Free Environment
- Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment
- Identify and take action to eliminate non-value added activities within day to day operations
- Identify opportunities for, develop, maintain and execute Standard Work
- Understand and promote the use of customer tools and technology
- Live the Safety stand, adhere to the safety responsibilities
- Implement a personal safety action plan and review with leader
- Adhere to the our client's safety policies at all times
High school degree, Associates or Bachelor’s degree preferred
Experience
- SAP experience desired
- Previous experience in an ever-changing, fast-paced customer service environment
- Previous experience creating solutions in the best interest of the company and the customer
- Fluency in Microsoft Applications (Word, Excel, Outlook)
- Knowledge of building materials industry preferred
- Supply Chain knowledge
- Strong oral & written communication and listening skills
- Supportive and adaptive to a change management initiatives
