What are the responsibilities and job description for the Customer Support Representative position at Trispoke managed services?
Title : Customer Support Representative
Location : Toledo, Ohio 43659 (Hybrid)
Shift : 8am to 6pm (Tuesday, Wednesday and Thursdays will be in office and Monday and Friday are remote)
Duration : 6 months contract
Citizenship Requirement : US Citizens or Perm Residents
Job I : $18.00 / hr on W2!
Job II : Bilingual (English and Spanish) - $20.00 / hr on W2! (Required to attend ~ 4-week instructor led training Monday through Friday in the office)
JOB RESPONSIBILITIES
Provide quality service to internal and external customers.
Handle incoming customer calls, emails and web inquiries regarding Client's products and warranties
Ensure a timely and professional response
Enter all relevant information regarding inquiries into Client's system
Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and / or product information
Advise customers on newly available products and programs to promote the OC brand and drive overall sales
Follow up with customers as requested
Metrics : Call quality score
Customer feedback
Information accuracy
Adherence to schedule
Attendance
MINIMUM QUALIFICATIONS :
High School diploma or equivalent (Associates or Bachelor's Degree preferred)
At least one year work experience in a customer facing environment
EXPERIENCE :
Building materials experience desirable
1-3 years prior customer service experience
Prior experience working in a team environment
Demonstrated ability to work independently
Able to work in multiple internet-based systems
- Position will answer emails, chats and calls from 1-800- GET PINK (Roofing, and General Services)
KNOWLEDGE, SKILLS & ABILITIES :
Strong oral and written communication skills
Proficient typing skills
General business acumen
Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel
Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments
Strong team building, customer service, planning and organizing skills
High attention to detail with the ability to handle multiple priorities
Ability to excel in a fast paced and ever-changing work environment
Ensures personal accountability
Quickly learns and adapts to change
Inquisitive and curious
For More Jobs :
https : / / www.linkedin.com / company / trispoke-managed-services-pvt-ltd /
https : / / www.trispokeservices.com /
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Salary : $18 - $20
