What are the responsibilities and job description for the Desktop Support Tech position at Trispoke Managed Services Pvt. Ltd.?
Job Description/Duties
- Supports computer users with installation of hardware/software and networking components to meet personal computer needs.
- Win 11 upgrades and deploy of new replacement machines.
- Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
- Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.
- Assists with computer studies, projects, and implementation of policies throughout area of assignment.
- Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers.
- Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment.
- Diagnoses and resolves moderate end-user hardware/software problems including remote access software.
- Performs new computer configuration and coordinates the workstation upgrade/replacement process.
- Participates in the deployment of new software platforms.
- Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete.
- Verify with the customer that the problem has been resolved and close case.
- Will need to be trained and have the ability to support Tier-1 (Service Desk) during needed Surge hours and demands.
- Experience with M365 / O365 migrations is a hard requirement.
- Experience with MDM is required.
- We prefer Intune, but please specify if they have used something else. Working knowledge of computer hardware, software, and terminology.
- BASIC problem-solving skills. Must have good communication skills. Good organizational skills.
- Working knowledge of ServiceNow Ticketing system a plus.
- Working knowledge of Palo Alto VPN application as it relates to desktop support.
- 4 years with HS Diploma 2 years with associate's degree or Tech School Certificate
