Home Health Scheduling Coordinator/Admin Support

Job Summary
We are seeking a detail-oriented and organized Scheduling Coordinator to join our Home Health team. The ideal candidate will be responsible for patient and staff schedules and ensuring efficient communication between patients and our home health staff. This role is crucial in maintaining a smooth workflow within our agency and providing exceptional customer service while handling various scheduling tasks.

Responsibilities

• Manage and coordinate patient visits
• Utilize computerized medical record system to maintain accurate records
• Answer phone calls and respond to inquiries
• Collaborate with office and fieldstaff to facilitate seamless patient care.
• Verify insurance information, including Medicare details, to ensure proper billing procedures are followed.
• Maintain confidentiality of patient information in compliance with HIPAA regulations.
• Assist with administrative tasks related to the scheduling process.
• Answers Agency phone and responds to customer requests in an efficient and professional manner
• Checks emails and phone messages regularly throughout the business day and responds appropriately and in a timely manner
• Ensures clients are staffed with qualified caregivers and assures maximum attendance ratios
• Coordinates and updates client/caregiver schedules in Agency's online scheduling system
• Ensures visits are covered by the close of each day for the following day
• Communicates scheduling updates to Agency's office personnel timely
• Reports client/family/employee concerns to relevant Agency staff
• Informs and familiarizes with clients' service/care plan, and communicates with caregivers in preparation for their initial visits
• Back up and assist Intake Coordinator with patient referrals

Experience

• High school diploma. Some college-level coursework, strongly preferred.
• Eighteen years of age or older, with U.S. citizenship and/or equivalent employment authorization
• Demonstrated ability to effectively communicate and interact with clients/family, caregivers, co-workers, referral sources and outside agencies
• Extensive experience performing administrative duties relevant to scheduling, customer service and computer operation. Experience in the home care field strongly preferred.
• Outstanding customer service skills
• Ability to perform multiple tasks under strict deadlines

Join our team as a Scheduling Coordinator and contribute to providing excellent care while enhancing the patient experience through effective scheduling practices.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Medical Specialty:

• Home Health

Schedule:

• Monday to Friday
• On call

Application Question(s):

• Are you able to assist with evening and weekend on call?

Ability to Commute:

• Northridge, CA 91324 (Required)

Work Location: In person

Salary : $20 - $25